Sleep Coordinator, Cardiopulmonary,wrh

WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST JOB DESCRIPTION Post Title: Sleep Coordinator Pay Band: 3 Hours: Full Time 37.5 Hours Per Week Location / Department: Worcestershire Royal Hospital / Cardiopulmonary Accountable to: Countywide Respiratory Physiology Lead Reports to: Sleep Service Lead Key Working Relationships: Internal: All categories of patients within the trust. All levels of Medical, Nursing, Clerical, Ancillary and Engineering personnel. External: All categories of patients and relatives, general public, General Practitioners and staff, Paramedics, Company representatives and technical training advisors. Job Purpose: The post holder will support the sleep service in the provision sleep therapies to the Worcestershire population.

The post holder will be the primary point of contact for patients requiring assistance fromwith appointment scheduling forfrom the Sleep and Ventilation service The post holder will be responsible for monitoring target dates and escalating issues promptly. The post holder will be integral in the deployment of Patient Initiaded Follow Up (PIFU) pathways The post holder will book and reschedule clinic appointments. Key Duties: Consistently provide high quality care in a visible and highly professional manner, acting as a positive role model. The post holder will work closely with Associate practitioners, Healthcare Scientists, Specialist Nurses, Clerical staff and Consultant clinicians.

**Maintaining appointment lists e.g.**: partial booking, booking appointments, outcoming and datasetting all patient attendances on Oasis. Liaise and exchange information with other departments, secretaries, staff within the Trust. Maintain and order departmental stationery stock Work independently, managing and prioritising daily workload. Including prioritising and coordinating clinical appointments, forwarding patient letters, liaising with patients.

Answering the telephone, resolving patient queries, receiving and returning calls to Consultant Physicians, GPs, medical companies and other medical personnel. Taking and relaying messages in a professional manner, enabling the department to provide an efficient and effective clinical service. Opening, sorting, distributing and prioritizing daily post and clinical investigation requests and reports. Competently use the various electronic Trustwide clinical systems including: OASIS, Bluespier, EZ Notes and ICE.

Formulate and type correspondence under the instruction of the Head of the Department and/or Highly Specialised Physiologists. Develop and maintain filing systems for patient clinical investigations and departmental correspondence e.g. equipment maintenance etc. Ensure and maintain office equipment and consumables, requisitioning to re-order office equipment/consumables.

**Training and Supervision**: Train new members of staff in the Admin & clerical departmental procedures. Undertake annual Trust mandatory training Maintain continual professional development (CPD). Adhere to all Worcestershire Acute NHS Trust policies and procedures. In accordance with the Trusts Health and Safety, the post holder must take reasonable care of their own safety, and that of others who may be effected by their acts or admissions, and co-operate with staff in performing and complying with any statutory duties or requirements.

Clinical governance and quality To contribute to the maintenance of all trust policies and procedures within the departments. Support systematic clinical audit and monitor improvements. Help ensure a safe, secure environment for patients, visitors and staff. Ensure that confidentiality of patient records is strictly maintained and comply with the Data Protection Act.

Ensure the update and smooth running of departmental databases and archive systems. Confidentiality The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business. Records Management All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users.

Employees should consult their manager if they have any doubt as to the correct management of records with which they work.