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Admin & Clerical Officer, Cardiopulmonary, Wrh

9 months ago

Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

**Job Purpose**: To provide full admin & clerical support to the Cardiopulmonary Department at WRH, using advanced keyboard skills and database programmes to manage, prioritise and organize the daily departmental workload. Key Duties: Maintaining appointment lists e.g.: partial booking, booking appointments, outcoming and data setting all patient attendances on Oasis. Liaise and exchange information with other departments, secretaries, staff within the Trust patients and carers. Maintain daily departmental clinical investigation diary.

Maintain and order departmental stationery stock. Work independently, managing, and prioritising daily workload. Including prioritising and coordinating clinical appointments, forwarding patient letters, liaising with patients, relatives, and carers. Answering the telephone, resolving patient/ patient relatives/ carers queries, receiving, and returning calls to Consultant Physicians, GPs, medical companies, and other medical personnel.

Taking and relaying messages in a professional manner, enabling the department to provide an efficient and effective clinical service. Opening, sorting, distributing, and prioritizing daily post and clinical investigation requests and reports. Competently use the various electronic Trust wide clinical systems including OASIS, Bluespier, EZ Notes and ICE. Maintain the daily diary for the various investigations.

Formulate and type correspondence under the instruction of the Head of the Department and/or Highly Specialised Physiologists. Develop and maintain filing systems for patient clinical investigations and departmental correspondence e.g. equipment maintenance etc. Ensure and maintain office equipment and consumables, requisitioning to re-order office equipment/consumables.

**Training and Supervision**: Train new members of staff in the admin & clerical departmental procedures. Undertake annual Trust mandatory training. Maintain continual professional development (CPD). Adhere to all Worcestershire Acute NHS Trust policies and procedures.

In accordance with the Trusts Health and Safety, the post holder must take reasonable care of their own safety, and that of others who may be affected by their acts or admissions and co-operate with staff in performing and complying with any statutory duties or requirements.