UX Lead

In this role you will be responsible for managing online user experience (UX), customer experience (CX), website platform management, content optimisation and website governance and compliance.

This role offers a great opportunity to work with the Campaign, Journey and Data Manager to ensure consistency across the digital aspects of the customer journey, as well as an opportunity to build knowledge within the energy industry.

This role will offer the hybrid working approach, where you will be working in the office (Solihull) approximately 2 days in the office per week.

**Responsibilities**
- Creating the strategy alongside the Digital, Propositions & Insight Manager
- Own and deliver the UX/digital development strategy, marketing plan and budget
- Own and manage all digital development activity, including the website information architecture and manage site maps, navigation, page amendments and deletions
- Create and track CX and UX metrics and identify and implement initiatives to drive CX/UX improvements
- Set up digital reporting across the websites covering UX and governance. Frequently share findings with the wider business. Responsible for reporting on all website behaviour analytics. Use multiple data sources, inc. Web Trends, Google Analytics, HubSpot, and Hotjar
- Be a digital expert within the team for our platform, HubSpot. Provide support, guidance, training materials, SOPs and troubleshooting to the wider Marketing team
- Responsible from a technical perspective for Dashboard front-end. Ensure consistency for customers across all digital platforms. Ensure the Dashboard marketing area, using HubSpot CMS is regularly updated

**Essential requirements**
- Graduate calibre; website and/or digital experience
- Proven track record of delivering excellent experiences that meet user needs
- Skilled in user centric thinking
- Statistics-driven; numeric, analytical, comfortable with large amounts of numbers and presenting the results of own analysis. Ability to interpret web stats (e.g. Hotjar, Google Analytics, etc). Ability to interpret complex data and concepts and translate information for different audience needs
- Self-starter, self-motivator, high standards of drive and determination to succeed. Ability to work to demanding deadlines and targets in a fast moving, dynamic and high-pressured environment

**Desirable requirements**
- Knowledge of tools advantageous. (including HubSpot, SEMrush, Hotjar (or similar), Google Analytics
- Managing projects with multiple workstreams and across multiple channels
- Knowledge and experience of building, overseeing and launching websites
- Agency management experience (design/development briefing and performance measurement against contract)
- An understanding of back-office systems and technical knowledge to be able to work with and guide developers. Understanding of web technologies and limitations/benefits
- Budget management and proven track record of delivering positive ROI

**Salary**: £45,000.00-£60,000.00 per year

Schedule:

- Monday to Friday