Digital Cx Manager
2 weeks ago
We have a current opportunity for a Digital CX Manager on a contract basis. The position will be based in Solihull twice a week and will be INSIDE of IR35.
JOB PURPOSE
To drive the business forward by identifying, designing, prototyping, developing and launching significantly improved digital self-service customer journeys (CX/UX) as well as new retail and consumer finance propositions based on customer, partner and marketinsight.
SCOPE
The role holder will be closely involved in shaping the future of our offering; designing, developing and launching enhanced digital self-service customer journeys, loyalty and other new propositions.
Initiatives can include:
- significant UX improvements to digital self-service customer journeys
- developments to our loyalty and cross-sell approach / offers
- new products for direct to consumer or existing, new or potential partners
- other customer or regulation oriented digital and infrastructure developments
- 'Proofs of concept' for innovative new developments working with fintechs, start-ups etc.
You will be closely involved in shaping and owning the journeys and propositions that will drive company success. Your key responsibilities will include creating concepts, defining user experiences, developing detailed mobile first customer journeys that bringthe Customer Experience (CX) to life and for developing the prototypes that show the digital User Experience (UX) requirements. With a particular focus on digital self-service, you may also be involved in propositions to help develop greater customer loyaltyand / or new credit products.
To succeed, you must have experience of delivering great CX improvements or propositions based on customer insight, a good understanding of digital customer journeys and strong UX & prototyping skills. You will lead an agile development squad acting in therole of 'product owner' to show the journey, write the user stories and acceptance criteria and approve each item as it is done.
Your job will involve a significant amount of stakeholder management; presenting propositions to all levels of our organisation to gain buy-in and engaging with internal and external stakeholders to drive towards success.
KEY RESPONSIBILITIES
- Lead UX / CX development and act as 'product owner' as part of a squad to improve digital self-service, loyalty initiatives and new products as needed
- Develop working prototypes to bring requirements to life, to test and improve through customer research
- Lead as Product Owner on relevant projects / initiatives including:
- Customer experience design
- Research
- Understanding stakeholder requirements
- Presentation of propositions to all levels of the organisation in order to gain buy-in and commitment to developments
- Business cases
- Backlog development, refinement & prioritisation
- Define and optimise mobile app and online account management to drive self-service KPIs across customer engagement, usage & cross-sell - working as the entry point for mobile app initiatives working with an agile team on delivery
- Ensure that all journey and proposition changes comply with Legal, Regulatory and Conduct requirements
KEY SKILLS
- Strong UX and prototyping skills using mainstream software e.g. Adobe XD, Figma etc
- Understanding of agile in a business lead / Product Owner role
- Expert in digital CX (and ideally digital self-service) improvement
- Customer centric approach
- Commercial awareness
- Application of best practice digital development techniques
- Benchmarking
- Customer research
- Customer journey mapping
- Prototyping
- Strong understanding of digital CX development and UX best practice
- Delivery focus - particularly on the milestones and key deliverables to ensure deliver to time and budget
- Effective governance and Stakeholder management
- Ability to lead & motivate agile and cross-functional teams
- Detail focus on UX and functionality testing - to ensure the solution meets our customer and business requirements
-
Digital Marketing Specialist
6 days ago
Solihull, United Kingdom DS Smith Full timeAbout the role Are you a vibrant digital marketing specialist and seeking a new challenge? This role is a crucial part of the Marketing team, as it is responsible for increasing the engagement and reach to our target audiences through our digital channels. Supporting the UK Marketing and Communications Manager, you will be developing and executing digital...
-
Digital Marketing Lead
6 days ago
Solihull, United Kingdom Gleeson Recruitment Group Full timeDigital Marketing Lead £45,000-£55,000 Solihull | Hybrid Gleeson Recruitment Group have partnered with a leading data services business operating within the energy sector to recruit a Digital Marketing Lead onto their team. This is a pivotal role in positioning our client as a market leader, through building and executing their digital presence. This...
-
Digital Marketing Apprentice
4 weeks ago
Solihull, United Kingdom ESTIO TRAINING Full timeSolihull - Posted 2 mins ago **XEPAY** **Level 3 Digital Marketer**: **Company: XEPAY** **Full Address**:The Exchange, 26 Haslucks Green Road, Shirley, Solihull, B90 2EL** **Weekly Hours Worked**:35 hours pw Monday to Friday 9am - 5pm (1hr lunch** **Salary**:£9609.60 PA** **About the company**: XEPAY are EPOS systems that create and design their own...
-
Customer Experience Design Lead
4 weeks ago
Solihull, United Kingdom E.ON Full timeCustomer Experience Design Lead **Here's what you'll be doing** The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £8billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK. We have an exciting opportunity for a Customer...
-
PPC Manager
1 week ago
Solihull, Solihull, United Kingdom Digital Waffle Full timeA rapidly expanding performance marketing and web design agency that works with well-known companies and innovative startups worldwide in the direct-to-consumer sector.Responsibilities:Establishing Google and Bing ad campaigns while making sure the campaign structure is solid and carrying out competitor analysis and keyword research;Researching, producing,...
-
Senior Digital Media Executive
4 weeks ago
Solihull, United Kingdom McCann Full timeThe UM media team are responsible for the planning and buying of media campaigns for our clients. The team has extensive experience across the full range of online and offline channels. We are looking for an experienced Senior Digital Media Executive to support the media team for a variety of clients in industries including grocery, travel, retail and...
-
Non-Executive Director
4 weeks ago
Solihull, United Kingdom Birmingham and Solihull ICB Full timeNon-Executive Director (Digital Transformation) Employer Location Birmingham, West Midlands, Solihull Salary £16,808 per annum for on average 3 -4 days per month Closing date 4 Mar 2024 View more Profession , Grade You need to or to save a job. Birmingham and Solihull ICB Non-Executive Director (Digital Transformation) Remuneration: £16,808...
-
Front-end Digital Application Lead
1 month ago
Solihull, United Kingdom E.ON Full timeFront-End Digital Application Lead **Here's what you'll be doing** npower Business Solutions (nBS) Industrial & Commercial (I&C), which is a division of E.ON UK, is a leading provider of business-to-business (B2B) energy in the United Kingdom. With a customer base of over 22,000 and approximately 250,000 meter points, nBS is one of the largest suppliers in...
-
Services Operations Coordinator
6 days ago
Solihull, United Kingdom Siemens Digital Industries Software Full timeSiemens Industry Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software....
-
UX/UI Designer
4 weeks ago
Solihull, United Kingdom Digital Waffle Full time**UX/UI Designer**: **Job details**: - Posted 29 November 2023 - Salary £30000 - £45000 per annum - LocationSolihull - Job type Permanent - Discipline Development - ReferenceSN-175-6 - Contact NameSophie Nobes **Job description**: We are working with a Shopify Ecommerce agency, who are looking for a experienced UX/UI designer, with Ecommerce experience...
-
Oracle SaaS applications Technical Consultant
2 weeks ago
Solihull, United Kingdom Oracle Full timeOracle SaaS Applications Technical Consultant Oracle is leading the digital revolution. We are empowering nearly half a million businesses to thrive in the age of skyrocketing connections. Join us and play an instrumental role in masterminding the software that will have a truly global impact. Description Oracle Consulting enables organizations to...
-
Marketing Manager
1 month ago
Solihull, United Kingdom SF Recruitment Full timeSF Recruitment are working for a business based in Solihull who are looking for a Residential **Salary**: £55,000 - £60,000 (depending on experience) 37.5 hours per week - 3 days on site 2 days from home with travel to various Coventry sites and UK travel Reporting to the Marketing Director, the Residential Marketing Manager will play a key role in the...
-
PPC Manager
3 weeks ago
Solihull, West Midlands, United Kingdom Digital Waffle Full timeA rapidly expanding performance marketing and web design agency that works with well-known companies and innovative startups worldwide in the direct-to-consumer sector. Responsibilities: Establishing Google and Bing ad campaigns while making sure the campaign structure is solid and carrying out competitor analysisand keyword research; Researching,...
-
Customer Experience Design Lead
3 weeks ago
Solihull, West Midlands, United Kingdom E.ON UK PLC Full timeThe E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £8billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK. We have an exciting opportunity for a Customer Experience Design Lead to join our Customer Experience and...
-
Digital Design
3 weeks ago
Solihull, West Midlands, United Kingdom STRABAG SE Full timeThis is a sited based role on multiple projects depending on size/complexity. Lead and manage the design process in accordance with the design programme and designmanagement control documents (DMP, DIRM, IRS etc). Lead and contribute to design team meetings, including specialist sub-contractor workshops. Drive quality outcomes that enhance...
-
Senior Design Manager
4 weeks ago
Solihull, United Kingdom Strabag UK Limited Full timeAufgaben This is a sited based role on multiple projects depending on size/complexity. Lead and manage the design process in accordance with the design programme and designmanagement control documents (DMP, DIRM, IRS etc). Lead and contribute to design team meetings, including specialist sub-contractor workshops. Drive quality outcomes that enhance...
-
Digital Health Care GP
7 days ago
Solihull, West Midlands, United Kingdom Solihull Healthcare Partnership Full timeDue to recent retirements, there is an exciting opportunity for a GP Partner to join a thriving, growing, innovative and community-orientated Partnership in the heart of Solihull, West Midlands. We are the largest PCN in Solihull, with a growing list size of over 57,000 patients and over 200 employees and enjoy excellent relationships with our community...
-
Marketing Manager
3 weeks ago
Solihull, United Kingdom Kate+Co Full timeMarketing Manager Permanent / Full Time KCGroup The KC Group have partnered with a firm based In the Solihull area who are recruiting for a Marketing Manager due to further growth. This is a full time permanent role, based onsite Monday-Thursday 9-5:30pm and Friday 9-5pm ( 1 hour for lunch, 37 hrs per week). To be...
-
Marketing Manager
1 week ago
Solihull, United Kingdom GMP Recruitment Ltd Full timeGMP Recruitment are proud to be partnered with a reputable Legal 500 firm based in the West Midlands. We are supporting their recruitment for a Marketing Manager to join their Shirley office on a full time, permanent basis.This position is working Monday – Thursday 09:00am – 17:30pm and Friday 9:00am – 5:00pm.Marketing Manager main duties: *...
-
Bim Coordinator
2 weeks ago
Solihull, United Kingdom HWA Recruitment Full timeBIM Coordinator/Infomation Manager Solihull/Hybrid working £(Apply online only) per day (inside IR35) Minimum requirements * Team player with efficient time management skills. * Good communication abilities. * Strong interest in digital construction / digital facilities management. * Basic understanding of ISO19650. * Higher education in...