Student Experience Team Leader

6 months ago

London, United Kingdom Unite Students Full time

**Student Experience Team Leader**

**Location**:London

**Salary**:£26,180 - £28,600 + bonus + benefits (depending on experience)

**Hours**:37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.

Do you have a passion for delivering exceptional customer service and care? Then we have room for you, in a company that will recognise, reward, and grow your potential.

**We are Unite Students**, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for friendly, caring and ambitious people to join us as **Student Experience Team Leaders** to help us provide an outstanding service to the students who call US Home.

You will be responsible for the day-to-day operation of one of our properties, in an extremely varied role where no two days will be the same You will be leading a small team of Student Experience Team Members, whilst also getting stuck in yourself to lead by example. Ensuring that our students have a world class experience will be at the heart of everything you do, whether this is supporting students in their first years away from home or working with your team to exceed our customers' expectations.

You will be:

- Supporting the day-to-day activities of the team, including delegating tasks and setting targets and working alongside the team to achieve them
- Responsible for the safety and security of the building and the students whilst on duty, making sure your team conducts the necessary checks
- Supporting the training and development of your team members to help them reach their potential
- Making sure your team provides a welcoming reception to all the students who call our building home and accountable for your team's responsiveness to solving our students' problems
- Working with managers and partners to support our students' wellbeing should they find themselves in vulnerable or difficult situations
- Organising events to create and build an inclusive community where our students can relax and be themselves
- Proactively driving local sales activity against given targets

What we're looking for:

- You are able to delegate tasks fairly, bearing in mind your team's strengths and weaknesses
- You are hardworking and willing to get stuck in alongside your team
- You are a confident operator ready to take the first step into leadership
- You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
- You remain calm and focussed, even in difficult or pressurised situations
- You have the ability to find a solution to a new situation or challenge
- You are confident working both alone on your own or as part of a team
- You understand and respect the diversity of others' cultures, beliefs, and backgrounds.

**We will provide you with**:

- A market competitive salary and benefits package
- Excellent training to support your learning and development
- An opportunity to grow your skills in a supportive and collaborative environment.

Working 37.5 hours per week, the Students Experience Team Leader will be on property and available as business needs dictate, in line with our promise to our students of 'being there when you need us' - this will include being part of an appropriate on-call rota alongside your team.

**Room for Everyone**

We're proud to be an employer that **embraces individuality**, and we're passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a **home for success**, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what's right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

  • Student Experience Team Leader

    5 months ago

    London, United Kingdom Unite Students Full time

    **Student Experience Team Leader** **Location**:London South **Salary**:£26,180 - £28,600 + bonus + benefits (depending on experience) **Hours**:37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. Do you have a passion for delivering exceptional...

  • Student Experience Team Leader

    6 months ago

    London, United Kingdom Unite Students Full time

    **Student Experience Team Leader** **Location**:Central London **Salary**:£26,180 - £28,600 + bonus + benefits (depending on experience) **Hours**:37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. Do you have a passion for delivering exceptional...

  • Student Experience Team Leader

    5 months ago

    London, United Kingdom Unite Students Full time

    **Student Experience Team Leader** **Location**:London (UCL&City) **Salary**:£26,180 - £28,600 + bonus + benefits (depending on experience) **Hours**:37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required. Do you have a passion for delivering exceptional customer service...

  • Student Experience Team Leader

    5 months ago

    London, United Kingdom Unite Students Full time

    **Student Experience Team Leader** **Location**:London **Salary**:£28,798 - £31,460 + bonus + benefits (depending on experience) **Hours**:37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. Do you have a passion for delivering exceptional customer...

  • Student Experience Team Leader

    6 months ago

    London, United Kingdom Unite Students Full time

    **Student Experience Team Leader** **Location**:Drapery Place - London South **Salary**:Up to £30,000 **Hours**:37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. Do you have a passion for delivering exceptional customer service and care? Then we have...

  • Student Accommodation Operations Lead

    3 weeks ago

    London, Greater London, United Kingdom iQ Student Accommodation Full time

    Job OverviewiQ Student Accommodation is committed to giving our students their best year yet. Our site-based teams are bursting with independent thinkers and problem solvers who just love to make people's day.About the RoleAs a key member of our team, you will assist in all aspects of running efficient, safe, and profitable sites. This role is an amazing...

  • Site Manager

    2 weeks ago

    London, Greater London, United Kingdom iQ Student Accommodation Full time

    Are you an ambitious leader looking to make a significant impact on the student experience?About iQ Student AccommodationiQ is one of the UK's leading providers of student accommodation, serving over 34,000 students across 85 sites in 29 cities. Our mission is to provide exceptional living experiences that empower our residents to thrive academically and...

  • Student Experience Coordinator

    5 months ago

    London, United Kingdom BrainStation Full time

    **About the Role** The Student Experience Coordinator is responsible for delivering an exceptional, seamless experience for our students. Students will be in contact with you on a daily basis as they move through their professional development journey in digital skills training. Your role is to support them throughout this process to ensure excellent...

  • Student Network Organiser

    4 weeks ago

    London, United Kingdom STAR (Student Action for Refugees) Full time

    Do you have what it takes to engage, inspire and enable thousands of students across the UK, to take action to welcome refugees to the UK? STAR is looking for an enthusiastic and energetic individual with great communication skills and experience of running a student society or similar. You will work with the Student Network Manager to provide support to...

  • Student Progress Leader

    1 month ago

    London, Greater London, United Kingdom Camden Learning Full time

    Student Progress LeaderThe Camden Learning team is seeking an outstanding Student Progress Leader to join our academic support team. This non-teaching post is attached to specific year groups in the school, with responsibilities around student attendance, progress, and well-being. The role involves 10 days' work outside term time to support with results'...

  • Student Network Coordinator

    4 weeks ago

    London, Greater London, United Kingdom STAR (Student Action for Refugees) Full time

    Key ResponsibilitiesProvide support to STAR group leaders at universities and colleges across the UK, helping them set up and run their groups, organise engaging events, and coordinate creative campaign actions.Key SkillsExcellent communication and organisational skillsExperience of running a student society or similarAbility to work with a team and lead on...

  • Student Experience Manager

    3 days ago

    London, Greater London, United Kingdom Regent College London Full time

    Company Overview: Regent College London is a renowned institution dedicated to providing exceptional education and experiences for its students. With a strong focus on student participation and outcomes, the college is building a new Student Experience and Engagement function to enhance student involvement and success.About the Role: We are seeking an...

  • Customer Experience Director

    7 days ago

    London, Greater London, United Kingdom Student Full time

    Vision for Student.com:We envision a future where every student can find their ideal home, supported by a seamless and secure experience.To achieve this, we are seeking a highly skilled Lead Product Manager to drive innovation and growth.Responsibilities of the Lead Product Manager:You will oversee the development of our product portfolio, ensuring it aligns...

  • Student Housing Sales Development Manager

    1 week ago

    London, Greater London, United Kingdom Student Full time

    About the OpportunityWe are seeking an experienced Sales Development Manager to join our team at Student.com, a leading marketplace for student housing. In this role, you will be responsible for driving market growth and expanding our presence in the UK by acquiring and managing new landlords on our platform.Job SummaryThe successful candidate will oversee...

  • Global Student Accommodation Platform Seeks Fullstack Engineer

    1 week ago

    London, Greater London, United Kingdom Student Full time

    We are seeking an experienced Full Stack Developer to join our team at Student.com, a leading global student accommodation marketplace. With a presence in over 400 cities worldwide and listings of more than 2 million beds, we are passionate about helping students find their perfect home.As a Full Stack Next.js / Python Developer, you will be responsible for...

  • Student Advisor

    6 months ago

    London, United Kingdom A Star Student Recruits Full time

    **About us** A Star Student Recruits is a Educational Consultancy company who provide free, expert support to students taking their next step into higher education. Our goal is to ensure every student can begin university smoothly and stress-free, with the best support available to them. So they can focus on boosting their career potential.. Our work...

  • Cloud Infrastructure Engineer for International Student Accommodation

    1 week ago

    London, Greater London, United Kingdom Student Full time

    Senior DevOps Engineer (AWS)Job Summary:Student.com, the world's leading marketplace for student accommodation and services, seeks a highly skilled Senior DevOps Engineer to join our team. As a key member of our Technology department, you will be responsible for managing the deployment and operations of our software systems, ensuring reliability,...

  • Student Experience Team Member

    5 months ago

    London, United Kingdom Unite Students Full time

    **Student Experience Team Member** **Location**:Tottenham & Wembley **Hours**:22.5hours per week. Student Experience Team Members work 3 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. **The role** Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented...

  • Student Experience Team Member

    6 months ago

    London, United Kingdom Unite Students Full time

    **Student Experience Team Member** **Location**:London **Salary**:£24,253 - £25,300 + bonus + benefits (depending on experience) **Hours**: 37.5 hours per week. Student Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. **The role** Come to Unite Students and flourish in a...

  • Student Experience Team Member

    5 months ago

    London, United Kingdom Unite Students Full time

    **Student Experience Team Member** **Location**:Tottenham & Wembley **Salary**:£26,678 - £27,830 + bonus + benefits (depending on experience) **Hours**: 37.5 hours per week. Student Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. **The role** Come to Unite Students and...