Premium Services Enterprise Migration Consultant

1 month ago

London, United Kingdom SiteMinder Full time

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together

What We Do

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
- We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
- And today, we’re the world’s leading open hotel commerce platform, supporting 34,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the Premium Services Enterprise Migration Consultant role...

Joining our team to coordinate a complex service transition and customer migration from our legacy products to a single unified customer interface

What you’ll do
- Be the first point of contact for Enterprise group queries and also act as a 'Champion' for any updates, enhancements, including possible customer communications etc.
- Liaise with the Enterprise Team for any Planning and Conducting Pre or Post migration training sessions for Enterprise groups on new procedures and new Product features.
- Manage escalations, customer queries and complaints as per Standard Operating Procedures (SOP) and Incident Management Standards
- Working with the Product Team to raise any feedback / incident and communicating updates to the Enterprise Group.
- Assist in pre and post migration error message handling for Enterprise Group (example: Liaise with Enterprise team / Product team for any communication etc).
- Work on cases and calls as required

Our Perks & Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.
- When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

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