L4 Cyber Security Technologist Apprentice

2 weeks ago

London, United Kingdom iCyberDefence Full time

**Level 4 Cyber Security Technologist**:
**Company **iCyberDefence

**Full Address **(Remote) 20 Eastbourne Terrace, Paddington, London, W2 6LG

**Weekly Hours Worked **40 hours per week

**Salary **£20,000 PA

**About the company**:
iCyberDefence has grown from strength-to-strength since 2017 and expanded its cybersecurity services to its global customers. We pride ourselves in having a team ethos and employee-centric environment.

**Brief job description**:
Estio Training have an exciting new opportunity for a Cyber Security Technologist with iCyberDefence a Cyber Security company based in Paddington.

We are seeking a customer focused and passionate security analyst to join our Security Operations Team.

As a Security Analyst, you will manage cyber security incident management. You will report on cyberthreats and implement any changes needed to protect the organisation. You will be self-motivated, a natural problem solver and able to follow the process for ticketing systems as well as the capacity to work in a fast-paced environment,

It is essential to have a passion for technology and provide outstanding customer service.

**Your duties and responsibilities in this role will consist of**:
This is what you will have learned by the end of the apprenticeship:

- Providing efficient and effective customer service to end users and other stakeholders.
- Logging and maintaining support issues detail throughout a service ticket lifecycle.
- Responding appropriately to more complex problems through escalation.
- Prioritisation and management of workload to ensure client SLAs are met
- Threat and vulnerability analysis. Conduct proactive threat research.
- Investigating, documenting, and reporting on any information security (InfoSec) issues as well as emerging trends.
- Monitoring and response for MDR Platform.
- Monitoring and response for XDR Platform.
- Monitoring and response for SAAS protection tools.
- Analysis and response to previously unknown hardware and software vulnerabilities.
- Preparing disaster recovery plans.
- Updating firewall & cyber security software tools.
- Ensure service excellence for all Service Delivery and Incident Response services.
- Ability to provide technical and service leadership to T1 analysts.
- Monitor security incidents received from SIEM and other security tooling.
- Carry out Tier 1 triage of assigned security incidents within appropriate skill level.
- Carry out incident response on medium and low complexity security incidents (P3 & P4).
- Maintain assigned ticket queue.
- Participate actively in the resolution of high complexity incidents, even after they are escalated (P1 & P2)
- Maintain Security Operations documentation.
- Contribute to Incident Response investigations working with the Incident Response team.
- Assist in the development and improvement of processes for incident detection, analysis and response.
- Daily security incident investigation and resolution.
- Developing and Implementing Organisation-Wide Security Protocols.
- Work with the Cyber Security Manager and other IT teams to achieve and maintain the security requirements to meet compliance with NIS and ISO 9001/27001 trajectory, and other requirements adopted by the organisation.
- Work with the Infrastructure Manager and Service Manager in defining security baselines for systems and infrastructure.

**Qualifications**:

- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

**Skills Required**:

- Experience working in an IT environment - or similar experience e.g. IT service desk, Security Analyst.
- Experience in handling of incident response for organisations.
- Experience working with SIEM technologies.
- Ability to communicate effectively with customers and internal staff, at all levels and across different functional areas.
- Experience in the collections, parsing and analysis of technical artefacts from Windows operating systems.
- Good knowledge of the programming language Golang and Python.
- Experience with REST APIs.
- Experience with SQL - particularly PostgreSQL.
- Knowledge of Unit Testing.
- Able to understand business requirements and transform technical specifications.
- Collaboration - Experience and willingness to working in a team.
- Must have a tenacious approach to problem solving, constantly striving for effective solutions.
- Familiarity with Linux.
- A passion for or understanding of the importance of cyber security.
- The ability to analyse problems and communicate thought through solutions.

**Future prospects**:
The role offers long term security and the opportunity to progress into a permanent position.

**Training to be provided**:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplac

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