Sales and Customer Support Assistant

3 months ago

Raunds, United Kingdom International Brands Group Full time

**Your Opportunity**:
Are you someone who gets energy from driving sales growth, organising things, delivering exceptional customer service and making sure everything runs smoothly? We're on the lookout for a motivated Sales and Customer Support Assistant to join our team in Raunds. If you enjoy working with customers, solving problems, and being part of a team, this could be the perfect role for you

**The company**:
International Brands Group (IBG) is a global leader in the design, development, sourcing, and sales of branded sports, outdoor, uniform, and safety footwear and apparel. With over 40 years of experience in the industry and a global loyal customer base, IBG is a stable business partner for our global client base, and a great company to work for With our head office in Amsterdam and offices in Asia, Middle East and the UK, we are a truly international employer.

**Key Responsibilities**:
**Sales Support**:

- Helping the sales team by handling incoming leads and communicating with clients.
- Keeping track of sales progress and assisting with data analysis.
- Assisting customers with inquiries and providing support with sales and marketing activities.
- Helping to organize and run events to promote our products.

**Customer Engagement**:

- Providing excellent (B2B and B2C) customer service, making sure our customers are happy and satisfied.
- Dealing with customer inquiries and resolving issues quickly and efficiently.

**Operational Support**:

- Keeping things running smoothly day-to-day, and looking for ways to improve how we work.
- Using computer systems to track sales and customer information accurately.
- Process orders efficiently through our 3PL warehouses
- Working closely with our Operations team (also at head office in Naarden) to make sure orders are processed smoothly.

**Office Management**:

- Making sure our office runs smoothly, and everyone has what they need to do their job.
- Helping with administrative tasks and anything else that needs doing.

**Qualifications**:

- Good communication skills and a friendly, helpful attitude.
- Organized and able to manage your time effectively.
- Comfortable using computers, especially Microsoft Office.
- Able to work independently and as part of a team.
- Previous experience in a similar role is a bonus.
- Must have a valid driver's license.
- Must be comfortable commuting to the job’s location in Raunds and travel to tradeshow locations in the UK.

**How to Apply**:
Please send your resume and a brief note about why you'd be great for the role through the Indeed platform and we will be in touch with you shortly. We're excited to hear from you

**Job Types**: Full-time, Permanent

Pay: £2,250.00-£3,250.00 per month

Ability to commute/relocate:

- Raunds: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Sales support: 3 years (required)
- Customer service: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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