Golf Team Member
7 months ago
**Main Purpose of the Role**:
To provide a welcoming atmosphere for guests and ensure that the high standards that the company expects are maintained and to work as part of multiple internal resort teams to support the efficiency of the operation.
**Job Specific Accountabilities**:
- To attend induction and other company training as requested
- Assist with the cleaning, presentation and preparation of all areas of the golf shop when needed.
- Provide and maintain a first-class service to all guests
- To ensure that guest expectations are met and exceeded, and a positive and friendly atmosphere is promoted
- To have a full and up to date knowledge of all golf products and services. And show confidence in making recommendations
- To deal with any guest problems that may arise promptly and effectively
- To achieve a friendly professional rapport with guests and fellow team members.
**Driving Range**
Our Driving range staff are responsible for: - The general upkeep of the outfield, targets, equipment of Maintenance and golf ball stock. - The regular collection of golf balls on the outfield, ensuring the outfield looks visually clean, clear, tidy and fit for purpose at all times. - Maintain the ball stock to an acceptable level. Off-range ball picks will be required regularly to retrieve balls that have passed the high nets. - Ensure the targets, including the outfield area, are free of rubbish, weeds and anything obstructive actively checking any target blockages throughout the shift - What we’re looking for: - Full UK Driving License - Maintenance or Groundskeeper experience would be ideal - Self-motivated, shows initiative, confident and a strong team-player. Full induction and training provided with continuous support - Day shift - Weekend availability is a must
- **Health & Safety**:
- To demonstrate a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm.
- To be security conscious with respect to guests/staff/hotel/ property/welfare and to report suspicious circumstances to GSM/DM.
- To maintain a high standard of personal hygiene and grooming always and to ensure designated uniform is worn at all times, by self and team.
**General**:
- To follow any procedures set up for energy conservation.
- To create a team environment maintaining a high level of motivation and commitment within the department.
- To ensure effective communication between all departments within the hotel.
- To ensure security of all stock and equipment.
- To ensure that the all applicable service areas and equipment is maintained in a clean, hygienic and safe condition, reporting any faults to maintenance.
- To comply with all regulations within Macdonald Hotels Food Safety Policy and Health and Safety Policy manual.
- Thorough knowledge of legalities of selling of alcohol and licensing rules.
- To undertake any other duties as may reasonably be requested by the management.
- To remain Compliant with GDPR ensure all guest and staff information is kept private
- Ensure hotel procedures are followed with regards to guest property
**Job Type**: Part-time
**Salary**: £10.00-£10.44 per hour
**Benefits**:
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
**Experience**:
- customer service: 1 year (preferred)
- Retail sales: 1 year (preferred)
Work Location: In person
Application deadline: 12/04/2021
Reference ID: MHVGOLF220321
Expected start date: 29/03/2021
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