Customer Host Swyddog Gweini Cwsmeriaid

1 week ago


Carmarthen, United Kingdom Transport for Wales Full time

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

**Who we are**

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential.

We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

**Role responsibilities**

The Customer Host will work as part of a team responsible for the day-to-day delivery of a high standard on-board catering service to passengers.
- Offer passengers the on-board trolley service throughout the journey, complying with health and safety protocols at all times to meet customer needs and ensure a high-quality customer service.
- Be responsible for on-board trolley stock by checking the trolley has enough supply for serving customers prior to the train departing to ensure we can provide the on-board service.
- Be responsible for maintaining the trolley by keeping it clean, well equipped with an up-to date price list and report any condition issues to the Depot Manager to enable us to provide the on-board service.
- Comply with health and safety policies and procedures, safety protocols and briefs by adhering to relevant regulations including COSHH assessments and food hygiene standards to ensure we provide a safe and hygienic on-board service.

**Who we’re looking for**
- Previous experience of working in a customer focused role.
- Ability to upsell and promote products to the general public.
- Flexible and available to work the shifts required. - we run a 7-day operation & work 5 shifts over the 7 days

**Welsh Language Skills**

**Next steps**

Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

**Cyflwyniad**

Yn 2020, trosglwyddodd Trafnidiaeth Cymru (TrC) y gwasanaeth arlwyo mewnol, gan ddychwelyd y gweithrediadau i berchnogaeth gyhoeddus er mwyn darparu gwasanaeth o safon well i gwsmeriaid.

Oherwydd y trosglwyddiad hwn, mae cyfle cyffrous wedi codi i weithio fel rhan o dîm sy’n gyfrifol am ddarparu gwasanaeth arlwyo o safon uchel i gwsmeriaid sy’n teithio ar y trenau o ddydd i ddydd.

**Cyfrifoldebau’r swydd**

Byddwch yn cynnig y gwasanaeth troli newydd sydd dan berchnogaeth gyhoeddus ar draws llawer o’n teithiau, gan wneud yn siŵr bod digon o gynnyrch ar eich troli i gynnig amrywiaeth eang o gynnyrch i’n teithwyr.

Yn bwysicach, bydd angen i chi gadw’r troli’n lân a dilyn y rheoliadau iechyd a diogelwch er mwyn gwneud yn siŵr ein bod ni’n darparu gwasanaeth diogel a glân ar ein trenau.

Hefyd, bydd rhaid i chi wneud yn siŵr bod eich datblygiad yn gyfredol, ond byddwn ni’n rhoi’r hyfforddiant sydd ei angen arnoch i wneud yn siŵr eich bod chi’n cydymffurfio â’r rheoliadau ac yn gwybod am arferion gorau.

**Am bwy rydyn ni’n chwilio**

Rydyn ni’n chwilio am rywun sy’n llawn cyffro am symud o le i le, ymgysylltu â phobl, a rhywun sy’n rhoi gwasanaeth gwych i gwsmeriaid.

**Gofynion sylfaenol**:

- Profiad blaenorol o weithio mewn swydd sy’n canolbwyntio ar gwsmeriaid.
- Gallu uwch-werthu a hyrwyddo cynnyrch i’r cyhoedd.
- Profiad blaenorol o ddelio ag arian parod a thrafodion gwerthu.
- Hyblygrwydd ac ar gael i weithio’r shifftiau sy’n ofynnol.

**Pwy ydyn ni**

Trafnidiaeth Cymru (TrC) yw’r cwmni nid-er-elw sy’n mynd ati i gyflawni gweledigaeth Llywodraeth Cymru o ddarparu rhwydwaith trafnidiaeth diogel, integredig, fforddiadwy a hygyrch o safon uchel yng Nghymru. Ein nod yw ‘Cadw Cymru i Symud’ drwy ddarparu gwasanaeth sy'n canolbwyntio ar gwsmeriaid, rhoi cyngor arbenigol a buddsoddi mewn seilwaith.

**Sgiliau Iaith Gymraeg**

Byddai’n dda petai gennych chi sgiliau Cymraeg, ond nid ydynt yn hanfodol ar gyfer y swydd hon.

**Job Types**: Full-time, Permanent

**Salary**: £11.23 per hour

**Benefits**:

- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Sick pay
- Store discount

Work Location: In person



  • Carmarthen, United Kingdom Transport for Wales Full time

    **Customer Host** **Equal Opportunities** At Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re...


  • Carmarthen, United Kingdom Transport for Wales Full time

    **Equal Opportunities** At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales'...

  • Customer Host

    5 days ago


    Carmarthen, United Kingdom Transport for Wales Full time

    Job description Equal Opportunities At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be...


  • Carmarthen, United Kingdom M&D Care Full time

    **Job Type**:Full-time **Salary**: £21,000 per year **Location**: Parc Pensarn, Carmarthen **Are you a real people person with a passion for putting people first? Yes, then M&D Care has the perfect role for you. We are seeking a Receptionist (People Host) to join our People team at M&D Care. The role is based at our new Inspiration Centre in Carmarthen...


  • Carmarthen, United Kingdom M&D Care Full time

    **Job Type**:Full-time **Salary**: £23,000 per year **Location**: Parc Pensarn, Carmarthen **Are you a real people person with a passion for putting people first? Yes, then M&D Care has the perfect role for you. We are seeking a Receptionist (People Host) to join our People team at M&D Care. The role is based at our new Inspiration Centre in Carmarthen...

  • Game Host

    4 weeks ago


    Carmarthen, United Kingdom Escape Game Carmarthen Full time

    RELISTED: Due to the number of applicants who did not respond it is worth noting that we will message you directly through indeed if you are successful. Please check your indeed messages regularly if you apply. **We are a job with a difference! **Nothing could be more fun that providing customers with an unforgettable experience and this is exactly what we...

  • Game Host

    1 day ago


    Carmarthen, United Kingdom Escape Game Carmarthen Full time

    RELISTED: Due to the number of applicants who did not respond it is worth noting that we will message you directly through indeed if you are successful. Please check your indeed messages regularly if you apply. **We are a job with a difference! **Nothing could be more fun that providing customers with an unforgettable experience and this is exactly what we...

  • Game Master

    2 weeks ago


    Carmarthen, United Kingdom Escape Game Carmarthen Full time

    If you are accepted for an interview, we will contact you through indeed directly with a schedule to book an interview timeslot. Please do not delay in responding. **We are a job with a difference! **Nothing could be more fun that providing customers with an unforgettable experience and this is exactly what we do. With fun and enthusiasm we strive to make...

  • Sales Assistant

    1 month ago


    Carmarthen, United Kingdom Dunelm Full time

    **Sales Assistant - £6.72 - £10.80 per hour.** Our store in **Carmarthen** **is looking for a minimum **16** Hours** per week **Sales Assistant**. You will need to be **fully flexible over the course of the week**. The hours will be spread across the week but will include at least **one evening** and a **Saturday or Sunday shift.** Looking for a...

  • Sales Assistant

    1 month ago


    Carmarthen, United Kingdom Dunelm Full time

    **Sales Assistant - £6.72 - £10.80 per hour.** Our store in **Carmarthen **is looking for a minimum **20** Hours** per week **Sales Assistant**. You will need to be **fully flexible over the course of the week**. The hours will be spread across the week but will include at least **one evening** and a **Saturday or Sunday shift.** Looking for a rewarding...

  • Sales Colleague

    1 week ago


    Carmarthen, United Kingdom Currys Full time

    **Role overview**: **Sales Colleague** Carmarthen Currys, Carmarthen (L02814) Permanent Part Time 15-30 hours per week, with flexibility to work additional hours £11.50* per hour plus an average bonus per hour of 89p (*rising to £11.80 on successful completion of probation period) At Currys we’re united by one passion: to help everyone enjoy amazing...

  • Sales Colleague

    1 week ago


    Carmarthen, United Kingdom Currys plc Full time

    Role overview: Sales Colleague Carmarthen Currys, Carmarthen (L02814) Permanent Part Time 15-30 hours per week, with flexibility to work additional hours £11.50* per hour plus an average bonus per hour of 89p (*rising to £11.80 on successful completion of probation period) . At Currys we’re united by one passion: to help everyone enjoy...

  • Sales Colleague

    2 weeks ago


    Carmarthen, United Kingdom Currys Full time

    Role overview: Sales ColleagueCarmarthenCurrys, Carmarthen (L02814)PermanentPart Time15-30 hours per week, with flexibility to work additional hours£11.50* per hour plus an average bonus per hour of 89p (*rising to £11.80 on successful completion of probation period).At Currys we’re united by one passion: to help everyone enjoy amazing technology. As...

  • Game Master

    1 week ago


    Carmarthen, Carmarthenshire, United Kingdom Escape Game Carmarthen Full time

    If you are accepted for an interview, we will contact you through indeed directly with a schedule to book an interview timeslot. Please do not delay in responding.We are a job with a difference Nothing could be more fun that providing customers with an unforgettable experience and this is exactly what we do. With fun and enthusiasm we strive to make every...

  • Project Supervisor

    4 weeks ago


    Carmarthen, United Kingdom CBRE Full time

    The purpose of the role is to; Be responsible for the safe, on time delivery of their construction / refurbishment / new install projects. Communicate to Head of Projects/Project Manager and customers the deliverables, dependencies and risks as each project progresses General Activities: - Identify and pass to Head of Projects (HoP)/Project Manager (PM)...

  • Project Supervisor

    1 week ago


    Carmarthen, Carmarthenshire, United Kingdom CBRE Full time

    The purpose of the role is to;Be responsible for the safe, on time delivery of their construction / refurbishment / new install projects.Communicate to Head of Projects/Project Manager and customers the deliverables, dependencies and risks as each project progressesGeneral Activities: Identify and pass to Head of Projects (HoP)/Project Manager (PM) project...

  • Run a Star Pub

    2 weeks ago


    Carmarthen, Carmarthenshire, United Kingdom Star Pubs Leased & Tenancy Careers Full time

    Pub Overview Fantastic refurbishment planned - An impressive refurbishment will convert the Queens Hotel Carmarthen into a premium drinks-led, high-street pub. Inside, the pub will be redecorated but in keeping with an all-new look and feel. Other upgrades throughout the pub such as refurbished seating areas, improved toilets and the installation of a new...

  • Run a Star Pub

    2 weeks ago


    Carmarthen, Carmarthenshire (Sir Gaerfyrddin), United Kingdom Star Pubs Leased & Tenancy Careers Full time

    Pub Overview If you think you are the right match for the following opportunity, apply after reading the complete description.Fantastic refurbishment planned - An impressive refurbishment will convert the Queens Hotel Carmarthen into a premium drinks-led, high-street pub. Inside, the pub will be redecorated but in keeping with an all-new look and feel....