Telephone Support Volunteer

7 months ago

Horsham, United Kingdom Alzheimer's Society Full time

**About The Role**:
Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia?

As a Telephone Support Volunteer, you will help keep people affected by dementia connected to support and services available to them. You will be a key point of contact for people living with dementia and their carers and ensure that we keep in touch with people who need our support. You will provide a service tailored to a person's interests, abilities, history, and personality.
- This role is based in our South East Area office at Barclays House, 51 Bishopric, Horsham RH12 1QJ. You will work alongside other volunteers and paid staff in a supportive, friendly environment. Necessary IT and telephone equipment will be provided.

**You’ll **be great for the role** if**:

- You want to enable people affected by dementia to access the right support.
- You have good verbal communication and listening skills, particularly on the telephone.
- You are perceptive and able to demonstrate empathy with others.
- You are flexible, willing to learn and enjoy being part of a team.
- You are over the age of 18

**About Alzheimer's Society**:
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

**Our Values**

We are **Determined to make a difference** when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a **Trusted expert**, listening, learning and using evidence and experience. We are **Better together** by being open, combining our strengths, helping us to achieve more together. We are **Compassionate**, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

**Equal Opportunities**

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

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