Medical Information Officer

3 weeks ago

Leicestershire, United Kingdom Ashfield Healthcare, part of UDG Healthcare plc Full time

**Company: Ashfield**

**Position: Medical Information Officer**

**Location: Head Office - Hybrid**

**Vacancy Type: Contract**

**Salary: Competitive**

**Key Responsibilities**:

- Respond in a timely manner to internal and external customer enquiries relating to products and disease areas. This includes direct requests, enquiries escalated from the Front Line and enquiries escalated from head office Medical Information Team
- Be able to conduct literature searches to answer more complex enquiries in standard databases such as Medline and Embase. Present the data in a format appropriate to the end user
- Be able to assess hierarchy of MI resources to respond to more complex enquiries and be able to utilise MI resources to answer enquiries
- Prioritise enquiries involving patient care
- Provide answers through the customers preferred channel i.e. E-mail/telephone call/letter etc
- Document all enquiries accurately in GMI Connect IM. Includes appropriate use of comments fields when escalating enquiries between different colleagues.
- Document adverse events and product complaints as appropriate
- Assist senior Ashfield colleague and Ashfield manager with onboarding of new colleagues
- Assist with training of MI colleagues and others as per business need on MI processes. E.g. front line contact centre
- Comply with record retention requirements and archiving
- Partner with colleagues to create, up-date and withdraw Local standard response documents as needed
- Assist with up-date of LSRDs following safety changes to licence, as needed.
- Once accredited, review MI colleagues' medical responses and content as per QC guidelines.
- Develop a working knowledge of products and understanding of competitor products
- Produce reports from GMI Connect, as requested to provide insights to internal customers
- Have a working knowledge of UK/IE Codes of practice (ABPI, IPHA), PIPA guidelines, copyright laws.
- Follow all legal, Code of Practice and Ashfield guidelines and policies
- Be able to purchase and supply medical papers reactively for customers upon request
- Partner with colleagues within MI or other departments on projects, as capacity permits
- Contribute to development of processes and proactively suggesting ideas for continuous improvement
- Be audit ready at all time for internal and external inspections
- Ensure all training is completed on time and be 100% compliant with training needs
- Actively participate and document Ashfield performance management process
- Some travel to receive or deliver training to Reading Head office or front-line vendor within UK, as needed.
- Deputise for senior medical information officer at Ashfield in their absence as required
- Build working relationships with key internal business partners such as quality, PV, regulatory and customer services. Partner with colleagues to resolve issues.
- Provide therapeutic lead and expert knowledge to support the Medical Information Teams, supported by the Medical Information Manager.
- Develop and maintain contact with all supporting functions within the Ashfield Group including but not limited to Medical Compliance, HR and Resourcing.
- Assist in the development and maintenance of Medical Information Standard Operating Procedures and guidelines.
- Undertake other tasks and assignments which may be required by the Project Manager or Company as discussed and agreed

**Requirements**:

- Life Science degree, Batchelor's minimum, Masters preferred
- Ability to coach and develop others
- Desire to support patients, provide information and assistance
- Excellent written and verbal communication skills to include customer service skills
- Excellent organisational, time management and prioritisation skills
- Excellent and consistent Customer Service provision
- Calm and measured temperament who works well under pressure
- Strong ability to work as part of a team or autonomously when required
- Strong interpersonal skills, working proactively and the ability to work towards deadlines
- Highly motivated and can motivate others
- High levels of emotional intelligence and excellent listening skills
- Attention to detail and the ability to follow process diligently
- Commercial Awareness
- Computer literate, proficient in database searching

**Background**

Ashfield is a fast-paced place to work where you will be highly valued. We will give you all the support, training and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunitieshere are wide and diverse. It is our people that have made us successful, and we are committed to our values: Quality, Partnership, Ingenuity, Expertise and Energy.

Ashfield Engage UK is an equal opportunity employer. Employment at Ashfield Engage will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, genderreassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy

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