Service Delivery Supervisor

4 weeks ago

Oxford, United Kingdom Netomnia Full time

**Description**:
Service Delivery Supervisor

Reporting to: Regional Service Delivery Manager

**Salary**: £38,000 - £40,000

Location: South Central - Travel will be required

Working Hours: Monday - Saturday, 40 Hours per week, between 7am and 7pm shift pattern.

**About us**:
Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.

**Job Purpose**:
Reporting into the Regional Service Delivery Manager, the Supervisor will be responsible for providing a level of Field Supervision to both Inhouse and Partner Netomnia Engineers. The role will consist of regular quality and safety audits to ensure we are Installing safely and to the highest quality.

The Supervisor will provide leadership to their peers, and performance manage where required.

**Key Responsibilities**:

- Trouble shooting complex customer installations across our UK network supporting both our partners and in-house SDEs.
- Assist in the successful deployment of new installation cities and expansion of existing areas ensuring exceptional customer and partner experience.
- Support in the development and implementation of consistent delivery processes and policies leveraging best practice across the UK network.
- Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality.
- Champion H&S in the field - completing regular audits, reporting all findings back internally.
- Installation of our FTTP product into customer premises where required.
- Coach and develop new and existing SDEs, assisting SDM in performance management of SDEs, to ensure business KPIs are met.
- Organise and schedule works to be completed to all field staff.
- Complaint management, implementation of best practices to reduce customer complaints.
- Onboarding Field Engineers and providing field training where required.
- In Field Supervising to both inhouse and partners.
- Sweeper/Hoist Support.

**Skills, Knowledge & Expertise**:

- Experience working in a similar role, working on or on behalf of the Openreach Network.
- Experience Coaching/Developing Engineers with Similar experience line managing.
- Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
- Demonstrable experience and a proven track record working in a networking engineering environment. (preferred).
- Excellent organisational skills.
- Clear and concise communication abilities.
- Physical fitness for manual handling tasks.
- Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
- A proactive approach to improving efficiencies and working smarter.

**This role would also suit someone who has worked as a Quality Engineer, Supervisor, Installs Engineer or, Assurance Engineer.**

**Qualifications required**:

- Must hold a full UK driving Licence for minimum 12 months.
- SA001, SA002, S7, S8 or equivalent
- IPAF 1b
- NRSWA unit 2 (minimum)
- Splicing and testing
- SMART AWARDS preferable
- Have telecommunications experience or transferable skills.

**Why our people love working with us?**:

- Equity - yes, a real part of the company
- 25 days holiday plus bank holidays
- Pension scheme that matches your contribution up to 8%
- Phone allowance
- Health care cash plan
- Cycle to work
- Employee assistance programme
- PPE and Uniform provided
- IT equipment provided
- Remote working
- Discounted Gym memberships
- Retail offers - discounts from recognisable brands
- Company Events
- Travel expenses paid
- Annual Bonus up to 30% of salary (discretionary of the business)
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary
- Colleague referral scheme of £500
- Continuous development and long-term career prospects

**Like what you see? Here’s what happens next**:
**About Netomnia**:
Here at Netomnia, we are dedicated to bringing forgotten parts of the UK into the digital revolution and building your fibre future

We do this through investing in and building new full-fibre networks right across the UK; future-proofing homes and businesses with reliable, high-quality, high-speed internet connections.

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