Contact Centre Advisor

Contact Centre Advisor - Loudwater - Permanent

As a great Contact Centre Advisor you will have a genuine passion for people and delivering excellent customer service to every customer, as well as the desire to learn and be the best you can be. We’re not looking for bags of experience, just a can-do attitude and willingness to learn.

A bit about us...
We’re Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK’s leading coffee Brand, but we can now be found in over 40 countries across EMENA, APAC and Americas. We’re on a mission like no other as we inspire the world to love great coffee. This is all supported by being part of The Coca-Cola Company.

Along with our leading Retail formats, it’s our ground-breaking FMCG offering and Costa X on-the-go propositions, that help us serve our B2B partners across the globe. And as for coffee technology, we’re quite simply trailblazing the industry. Here at Costa, it’s about doing a great job alongside brilliant people who share a passion for growth. And we promise, we’ll always make sure you’re loving your craft.

A bit about the role...
- Help to keep our machines running and selling more cups of great coffee, to more people, each day
- Be the first point of contact to our sites if they have any machine or stock enquiries
- Take ownership of customers queries through to resolution and always try to fix first time
- Build strong communication links between various Costa Express colleagues and departments

A bit about you
A passion to deliver great customer service along with an ability to work with diverse teams are just the start of what we’re looking for. So, what else makes a great Contact Centre Advisor Costa?
- The ability to put our customers at the heart of what you do. You’ll need to show us that you know how to deliver exceptional customer service, asking the right questions, to find the right solution.
- Exceptional verbal communication skills, you will be talking to our customers daily
- To enjoy being part of a team but also have the drive to work on your own initiative
- To be computer literate
- To be comfortable working to deadlines and KPI’s
- The ability to be flexible across tasks and time if required

What we can offer...
We’re on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with, great perks and benefits:

- BUPA Healthcare and Babylon GP
- Costa Pension Scheme
- Bonus Scheme
- Group Income Protection and Life Assurance
- 50% staff discount in our equity stores, 25% staff discount in franchise stores
- Access to The Coca-Cola Company Share Incentive Plan
- 25 days Holidays

**Working pattern**: 37,5 hours a week, 1 / 3 weekends
**Location**: Hybrid, Loudwater
Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved culture.

**DE&I Statement**:
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Courage and Trust. You will be part of a genuine and committed team that shares the love for coffee and a desire to deliver great experiences to our customers, committed and people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency and embraces differences in all that we do.