Customer Engagement Apprentice
2 months ago
Our client is a GDPR protection company who are compliance experts who fight cyber-crime. They always go above and beyond to help their customers, offering a comprehensive suite of compliance solutions, information resources and consultancy services. They are looking for a Customer Engagement Apprentice to join their experienced team and provide quality customer service to clients whilst building strong professional relationships. The Customer Engagement Apprentice will also be responsible for organising events and manging the social media / website.
They value their employees and want them to grow and succeed within their role - to achieve this they invest in a robust training program, regular staff reviews and team building events. The working environment is relaxed and bright, giving their happy, hardworking employees an area that they can thrive in.
**Responsibilities**
- Creating web content and writing articles
- Creating content to generate interest and inbound enquiries via variety of media.
- Providing quality customer service to clients
- Answering all inbound enquiries to the best of your ability
- Building strong professional relationships
- Organising events
- Managing social media platforms and the company website
**Desired Skills**
- Excellent communication skills, particularly able handle client support calls professionally
- Ability to process and interpret complex information
- Strong prioritisation skills and ability to manage own workload
- Ability to work flexibly
- Team player
- Self-motivated
- Ability to make decisions and use own initiative
- Ability to work within a team
- Creative, comes up with ideas
- Prepared to learn new skills
**Desired Qualifications**
- Qualifications include Maths and English GCSEs, at grades 4/C or above (or equivalent)
**Prospects**
- Potential opportunity to progress into a permanent base role once completed the apprenticeship.**Job Title**:Customer Engagement Apprentice
**Apprenticeship**:Customer Service Level 3
**Location**:Lancing
**Salary**: £18,000 - £20,000 per annum
**Full time**
**For more information about this role, please contact Frankie Denahy at Clearline Recruitment.**
**Job Types**: Full-time, Apprenticeship
**Salary**: £18,000.00-£20,000.00 per year
Work Location: In person
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