Resident Experience Co-ordinator

3 weeks ago

Leicester, United Kingdom Centrick Full time

About the job

Resident Experience Co-ordinator (Weekends)

Leicester, UK

We are Centrick. We are the go-to experts specialising in all things residential and commercial property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that residents enjoy peaceful and secure living.

Founded in 2005, today we manage £3billion+ in client assets and have over 230 employees across the group - and counting Every day, we work to achieve our vision: to make customers’ lives better, the Centrick way.

So, who are we looking for?

Someone looking for a part-time role in an exciting new site, working closely with the Resident Experience Manager to deliver outstanding customer service.

You will be a confident customer service-led individual, who understands how to deliver exceptional service. You will know how to create a welcoming and inclusive environment for all residents and have the ability to address concerns and prioritise your day’s events.

You may come from a residential, lettings or hospitality background and may be looking for a more customer-focused role, which incorporates events, property and customer-first experiences.

And what will you be doing?

No two days are the same, but the below gives you a flavour of some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

- Be part of planning and organising community events and activities that cater to the diverse interests and needs of the residents
- Act as the primary point of contact for residents regarding inquiries, concerns and feedback on weekends
- Oversee the use and maintenance of community amenities such as the gym, common areas and recreational facilities
- Coordinate with maintenance staff and contractors to ensure all amenities are well-maintained and operational
- Re-let marketing activities, including listing the property on the relevant portals, arranging and conducting viewings and negotiating offers
- Undertake re-let check-in inventory, check-out inspections and both interim property and site inspections
- Manage post and parcel strategies for residents, including the use of digital parcel facilities
- Assist in marketing efforts to attract new residents and promote through social channels in line with Centrick brand guidelines
- Effectively maintain your site in line with set KPIs

What’s in it for you?

We’ve fostered a values-driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.
- Pro rata competitive part-time salary
- Pro rata 25 days' holiday (rising with service to 28 days), plus 8 bank holidays
- Birthday Leave
- Cash Plan
- Family Leave
- Employee benefits platform
- Assistance Programme
- Pension Scheme
- Nursery Benefit
- Service Awards
- Paid CSR Day per year

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