Customer Service Assistant

3 months ago

Derby, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

As the Customer Services Assistant you will ensure exemplary standards in communication to our customers, retailers and team members and be an ambassador for World Class Service delivery within the Derbion centre.

**Key Responsibilities**
- Courteous communication skills are required to liaise with members of the public and retailers
- Delivering world class customer service to all visitors and colleagues
- Taking the initiative in assisting customers
- Dealing with any customer/visitor enquiry in a professional, friendly way
- Making customer service suggestions for improvement
- Achieving customer service performance standards
- Being able to interpret customers’ needs and deliver meaningful advice
- Providing a quality, efficient and friendly service
- Ensuring a good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure
- Demonstrate the ability to deliver a first-class customer experience and have good written skills for social media and customer communication
- To proactively engage with customers throughout the shopping centre providing assistance, direction and deliver exceptional standards of customer service
- To provide a presence on the Centre’s Customer Service Desk, assisting with queries from shoppers, selling gift cards, processing parcels and deal with retailer queries
- Ensure that customer comments are recorded and ensure that customer feedback is passed onto management
- To liaise with all other departments, as appropriate.
- Having pride in the centre; and helping to maintain its high standards in all that you do
- Taking care of own and others health and safety
- Being observant at all times, and reporting any suspicious packages or persons immediately
- Report any security incidents to Security Control
- Maintaining a smart and well-groomed appearance meeting our uniform standards
- Support Centre events and initiatives by advising customers of upcoming activity and events in the Centre.
- Liaise with retailers as part of the Centre’s retailer liaison programme.
- Ensure that a positive image of the centre is displayed at all times.
- Meet gift card targets in line with company expectations.
- Correct processing of the gift card scheme maintaining files/records as required and ensuring targets are met.
- Correct cashiering procedures to be followed at all times
- Be “eyes and ears” of the mall ensuring that the centre is presented in the best possible way and that any defects are reported and resolved quickly and efficiently.
- Handling any queries with regards to “lost persons” or lost property.
- Process accident/incident reports as required in a timely and accurate manner.
- Support all marketing initiatives on site as required.
- Undertaking any further duties as requested by the supervisory or management team
- Increasing your knowledge and skills through education and training

**Skills, Knowledge and Experience**
- Demonstrable background in Customer Service
- Sound level of education, good written skills
- High level of integrity
- Cash handling experience
- Experience in monitoring social media Desirable:

- Experience in security

Working Hours - 20 hours - 3 out of 7 days Monday - Sunday

Salary - £11,211.00

Please see our Benefits Booklet for more information.

LI-DNS

  • Customer Service Assistant

    3 months ago

    Derby, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Derby, DE24 9EG **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistants

    4 weeks ago

    Derby, United Kingdom Meridian Full time

    Derby train station is expecting to be busy over the Coronation Weekend from Friday 05/05/23 to Bank Holiday Monday 08/05/23 and we need your help for customer service assistant roles! Ideal for students and those looking for some extra cash over the long weekend! It could also possibly lead onto other full or part-time temporary positions there. Do you...

  • Customer Service Assistant

    3 months ago

    Derby, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Derby, DE24 9EG **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    3 months ago

    Derby, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Derby DE22 4AA **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As...

  • Customer Service Assistant

    3 months ago

    Derby, United Kingdom Medartis Ltd. Full time

    Are you passionate about making a difference in healthcare? Join our dynamic organization as a vital member and be the first contact person for our clients. **Customer Service Assistant 100%** **Your Responsibilities** - Providing excellent customer service as the first point of call for the organisation by answering the telephones, electronic messages and...

  • Customer Service Assistant

    2 months ago

    Derby, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Derby, DE24 9EG **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistant

    3 months ago

    Derby, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Eurest on a part time basis, contracted to 16 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its...

  • Customer Service Assistant

    3 months ago

    Derby, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for a major High Street brand on a permanent casual basis, contracted to 0 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company...

  • Customer Service Assistant

    3 months ago

    Derby, United Kingdom AB Forecourts Full time

    Customer Service Assistant, Shell Ockbrook, Borrowash bypass, Derby DE72 3HN we are currently looking for 2 part time positions mainly nights that are also able to help cover sickness and holidays. Our Shifts are: 6am-2pm 2pm-10pm 10pm-6am Immediate start available. Our Customer Service Champions make sure that our service station is always a welcoming...

  • Customer Services Assistant

    3 months ago

    Derby, United Kingdom Central England Co-operative Full time

    Location- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- DUFFIELD STORE - 100418 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Customer Services Assistant

    3 months ago

    Derby, United Kingdom Central England Co-operative Full time

    Location- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- LITTLE EATON STORE - 100432 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Customer Services Assistant

    3 months ago

    Derby, United Kingdom Central England Co-operative Full time

    Location- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- BLENHEIM DRIVE STORE - 100410 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Customer Services Assistant

    3 months ago

    Derby, United Kingdom Central England Co-operative Full time

    Location- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- BLENHEIM ROAD, ASHBOURNE - 100282 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Service Assistant

    3 months ago

    Derby, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant - Nights **Location**:Derby, DE24 8ZY **Hours**:Part-Time Hours Available **Hourly Rate**: £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night shift).** **What’s in it...

  • Customer Service Assistant

    3 months ago

    Derby, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for 14Forty on a part time basis, contracted to 20 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly team...

  • Customer Service Assistant

    3 months ago

    Derby, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 25 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly team...

  • Customer Service Assistant

    3 months ago

    Derby, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 25 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly team...

  • Clerical/customer Service Assistant

    3 months ago

    Derby, United Kingdom Nuffield Health Full time

    HEAD OFFICE Clerical/Customer Service Assistant Clerical/Customer Service Assistant Derby | Administration | Permanent | Part Time £21,333 pro rata 20 hours per week Our PPM Department currently have an internal opportunity for a Accounts Assistant. Continue your journey with us whilst we’ll support you to be your best. The opportunity The PPM team...

  • Customer Service Assistant L1

    3 months ago

    Derby, United Kingdom Wilko Full time

    **Customer Service Assistant L1**: - Hourly Rate - ** 10.62** - Location - ** Derby City Centre** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Sunday Only Worker required between 10.30am - 5.00pm** **To be employed as a cashier and self scan till marshal** **The Vacancy** We love our customers. They’re just like our Customer Service...

  • Customer Services

    3 months ago

    Derby, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Assistant Pride Park £11.50 per hour Temporary A leading Pride Park Finance client Business are seeking commissions customer service assistants on a temporary basis, this is working in a modern working environment. **Responsibilities**: Manage allocated businesses to resolve queries Effectively resolve queries in a...