Customer Service Advisor

3 weeks ago

Guiseley, United Kingdom Handicare Full time

As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life.

We design and manufacture** **our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time.

We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.

**Position**:
We have an exciting opportunity for a **Bathing Customer Services Advisor** to join our Service Support team based at **our site in Guiseley, Leeds**.

This role would be best suited to a motivated and well organised person who is passionate about providing the best possible customer service experience.

Responsibilities to include but are not limited to:

- Order Entry, Parts Ordering and other admin duties.
- Agree customer installation through sign off process and confirm installation dates.
- Liaise with suppliers and manage out of stock items and delivery schedules.
- Liaise with installers regarding new jobs, remedials and call outs.
- Promote the company in the best possible light at all times.

**Requirements**:

- Ability to build strong working relationships, both with customers and internally.
- Excellent communication skills, both verbal and written.
- Ability to persuade, influence and negotiate effectively at various levels within the organisation.
- Direct B2C sales or customer service experience, including customer queries, complaints and show a high level of understanding and empathy at all times.
- Ability to effectively manage own diary and time.
- Customer Service Experience, ideally in the bathing industry but not essential.
- Good understanding of relevant IT systems, including Dynamics CRM and AX.
- Good understanding of relevant MS Office programs, including Outlook, Excel, Word and PowerPoint.
- Ability to work with a team in order to achieve group goals and targets

**Other information**:

- 8-hour shift / 9:00am to 5:00pm
- Monday to Friday
- No weekends
- Overtime

**Benefits**
- £23,896 per annum
- 20 days annual leave, plus bank holidays
- Company Pension
- Company events
- Life Assurance
- 24/7 Employee Assistance Programme
- Access to discounts across hospitality, retail, leisure, travel and more.

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