Retail Assistant

3 weeks ago


Swansea, United Kingdom The natural stone and tile company Ltd Full time

We are currently seeking a dedicated and customer-focused Retail Assistant to join our team at our specialized tile company. As a Retail Assistant, you will be responsible for providing excellent customer service and support in a dynamic retail environment. You will assist customers in selecting the perfect tiles for their projects, provide product information, and contribute to the overall success of our store.

**Responsibilities**:
1. Greet and assist customers in a friendly and professional manner.

2. Provide guidance and recommendations on tile selection based on customer needs and preferences.

3. Educate customers on the features, benefits, and care of various tile products.

4. Process customer orders accurately and efficiently.

5. Maintain a visually appealing and organized showroom display.

6. Assist with inventory management, including restocking and organizing tiles.

7. Collaborate with the sales team to meet customer requirements and sales targets.

8. Handle customer inquiries and provide solutions or escalate issues as needed.

9. Operate point-of-sale systems and handle transactions.

10. Assist customers with loading and unloading tile products as necessary.

11. Stay up-to-date on industry trends, product knowledge, and new tile offerings.

**Requirements**:
1. Previous retail or customer service experience is preferred but not essential as training will be provided.

2. Strong communication and interpersonal skills.

3. Knowledge or interest in home improvement, interior design, or construction.

4. Ability to work effectively in a team environment.

5. Attention to detail and a passion for providing exceptional customer service.

6. Willingness to learn about different types of tiles and installation methods.

7. Flexibility to work a variety of shifts, including weekends and holidays.

If you are enthusiastic about helping customers find the perfect tiles for their projects, have a keen eye for design, and enjoy working in a fast-paced retail environment, we invite you to apply. Join our team and be a part of providing high-quality tile solutions to our customers.

**Salary**: From £11.70 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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