Parking Representations and Appeals Officer
3 weeks ago
Representations and Appeals officer working in Parking Services dealing with challenges, representations and appeals relating to the issue of Penalty Charge Notices.
Ability to work flexibly to meet the needs of the service, including
working with other teams and at other locations within the borough,
as and when required.
405005-2631-2487 NCD
Parking Representations and Appeals Officer
Hillingdon
Contract
£17.59 per hour PAYE
Our client is looking for an experienced Parking Representations and Appeals Officer.
Representations and Appeals officer working in Parking Services dealing with challenges, representations and appeals relating to the issue of Penalty Charge Notices.
Ability to work flexibly to meet the needs of the service, including
working with other teams and at other locations within the borough,
as and when required.
Experience of prioritising large volumes of work effectively and
dealing with routine work on own initiative, within set deadlines.
Experience of effectively handling a variety of verbal and written
enquiries whilst demonstrating high standards of customer care
Experience of accurately processing documents and appropriately
responding to appeals / challenges.
Experience of collaboratively working with others and forge
excellent working relations with external bodies..
Experience of using a ICT casework system for tracking cases and
generating/linking correspondence.
Experience of operating Debt recovery functions within parking
enforcement or similar operation.
Ability to produce correspondence to a high standard in response
to appeals, challenges and complaints.
Ability to effectively have difficult conversations confidently and
sensitively, with members of the public from all backgrounds.
Ability to develop and maintain good working relationships with
managers, senior colleagues and members of the Council.
Ability to process a large volume of administrative work accurately
and to deadlines.
Excellent ICT skills including Word / Excel / Office 365, and ability
to learn and use service specific software
Ability to maintain current understanding of parking related
legislation, and the ability to learn and adapt to changes in service
requirement due to changes in parking legislation.
Ability to work flexibly and adapt to delivery of different functions to
meet varying service demands
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.
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