Enrolment Administrator

**Job Title: Enrolment Administrator**

**PMA**

The Old Post Office
1 Macclesfield Road
Alderley Edge
Cheshire,
SK9 7BQ

**Full time: 37.5 hours per week**

**Monday to Friday 9am to 5pm ( 30 minutes for lunch)**

**PLEASE NOTE: you must be able to commute to the location, or relocating (PMA are unable to offer any relocation support)**

We have an exciting opportunity for an outstanding full-time Enrolment Administrator for Apprenticeships to join the PMA team. As demand for our services grows, this is your chance to join a passionate company about developing people.

We work with a range of public and private sector clients across the UK to train new and existing staff through apprenticeships.

**If you are hardworking and share our passion for offering apprenticeship opportunities to improve lives, we want to hear from you**

**About us**:
The PMA is the leading professional membership body for the healthcare sector.

We provide professional recognition, progressive development and career pathway support for non-clinicians.

The PMA delivers a comprehensive portfolio of workshops, learning opportunities and formal education programmes. Together with the Professional Membership - we offer progressive professional and career development.

**Responsibilities.**
- Customer facing role dedicated to support Learners, Companies and Tutors through the enrolment process
- Assisting apprentices with the completion of enrolment tasks and answering queries from apprentices
- Leading external meetings using Microsoft Teams/alternatives
- Managing and tracking progress
- Administration: Using and updating internal and external systems to ensure compliance with funding regulations
- Internal communication with a variety of departments/teams (tutors/funding/compliance/finance)
- As a key member of our team, you will be responsible for ensuring that employers and our learners receive an excellent service throughout their journey with us, from the initial engagement, through the duration of the course to graduation.
- You will manage the smooth transition of employers and individuals onto their Apprenticeship course, providing excellent customer service, information, advice, and guidance throughout.
- You will be joining a highly motivated team with a start-up mentality which is passionate about the unique service PMA offers and believe in providing practical learning solutions to learners that want and need them.
- You will be a motivated individual with excellent communication and interpersonal skills, with the ability to prioritise and manage expectations, both internally and externally, and the ability to engage with people at different levels and across a wide range of sectors. You will be able to demonstrate experience in developing and implementing new processes and systems, that enhance the customer’s experience, and in proactively identifying and proposing new ideas for improvement.
- You will be an excellent team player and committed to maintaining accurate records to support our data capture and business development activities.

**Essential skills / areas of experience**:

- Customer Service
- Knowledge of Market/Industry
- Outstanding Communication and People Management Skills
- Attention to detail
- Willingness to learn
- Microsoft Office systems
- Hosting meetings via webinar
- Ability to effectively manage several projects at the same time
- Knowledge of Safeguarding, Prevent, EDI (Equality, Diversity and Inclusion)
- **PMA reserve the right to close this job at any point**_

**Salary**: £22,500.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Alderley Edge: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative: 1 year (required)
- Microsoft Office: 1 year (required)
- Enrolment: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person