Administrator

7 months ago

Alderley Edge, United Kingdom PMA LTD Full time

**Job Title: Customer Success Executive**

**PMA**

The Old Post Office
1 Macclesfield Road
Alderley Edge
Cheshire,
SK9 7BQ

**Full time: 37.5 hours per week**

**Monday to Friday 9am to 5pm ( 30 minutes for lunch)**

**PLEASE NOTE: you must be able to commute to the location, or relocating (PMA are unable to offer any relocation support)**

**Main Duties and Responsibilities**:
Support the Head of Business Operations to provide efficient administrative support to the whole of the PMA operation.
- Learner Enrolment Apprenticeship
- Data input: PMA Platforms and Learner Management systems
- Monitoring workshop schedule and bookings, sending correspondence to Leads and delegates.
- Liaising with external clients; employers, learners and potential clients with appropriate information, advice, guidance, and support.
- Completing PMA paperwork to ensure an effective audit trail.
- Maintaining SharePoint with up-to-date information.
- Ensure all company Policies and Procedures are reviewed on an annual basis and version history is recorded.
- Working with external agencies to support PMA to include Awarding Bodies.
- Following PMA policies and procedures to meet expectations and requirements of the organisation.

**Essential Attributes**
- good numeracy skills
- accurate keyboard skills
- knowledge of office management systems and procedures
- knowledge of administrative procedures
- Level 2 English and Maths
- Advanced computer skills using MSOffice software and database management tools.
- organisational and planning
- data management
- attention to detail and accuracy
- problem-solving
- adaptability
- customer service orientation
- teamwork
- communication skills - verbal and written
- Confidentiality
- Ability to manage conflicting demands and changing priorities

**Desirable Attributes**
- Experience of working in a training provider environment
- Customer service experience
- Some advanced education preferred; NVQ Level 2 in Business Administration
- **PMA reserve the right to close this job at any point**_

**Salary**: £22,500.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Alderley Edge: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative: 1 year (required)
- Microsoft Office: 1 year (required)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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