Patient Experience and Engagement Administrator

1 month ago


Finchley, United Kingdom North London Hospice Full time

ThePatient Experience and Engagement Administratorwill work under the direction of the Patient Experience and Engagement Manager and other members of the Quality team to support the delivery of high-quality service throughout the Hospice. This will include responding to complaints, collecting data and supporting the team with administrative tasks.

Since 1984 North London Hospice has been the leading provider of end-of-life care in North London, providing specialist care to people at home, in the community and on our Inpatient Unit in Finchley. Providing vital income for our charity are our 17 retail stores across North London, that, alongside our active fundraising team, generate much of the funds needed to run our services.

Every person at North London Hospice plays a role in supporting people to live their lives as well as they can for as long as they can. From our nursing, medical and clinical staff, patient and family support and health and wellbeing teams, cleaners & caterers to communications, finance, HR, retail and fundraising support - we all work to ensure exceptional care.

Having provided incredible palliative and end of life care to patients for nearly four decades, we pride ourselves on the dedication and quality that we can bring to any situation. We’re passionate, caring and focused on ensuring that everyone under our care feels cared for and supported at one of the most important moments of their lives.

**In return, you will receive**:

- Personal pension plan
- Life Assurance
- Generous leave entitlement
- Fully funded health cash pla

Please see attached the Job Description and Person Specification for more information about the role.


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