Commercial Academy Lead

2 weeks ago

Syston, United Kingdom Dunelm Full time

We’re the UK's number one choice for homewares - we’re ambitious about our brand, about being a good company, and about profitable growth.

With 13 million active customers in the last 12 months, we offer over 50,000 products, including our own Dorma and Fogarty brands, across 170+ stores. We operate the UK’s largest Made to Measure factory for curtains and roman blinds. We’re also developing products to help customers live more sustainably by introducing new materials and circular design and broadening our Conscious Choice product lines.

Our purpose is ‘to help create the joy of truly feeling at home, for now and for generations to come.’ We have three ambitions: ‘ambitious about our brand’, ambitious about being a good company’, and ‘ambitious about profitable growth’. We’re focused on growing as the number one choice for home, furniture and more, loved by our customers shopping more frequently in a fast-moving, post-pandemic environment.

**Commercial Academy**

To develop a Centre of Excellence learning and development strategy for Commercial, to ensure our colleagues can develop their career to their maximum potential, whilst supporting our growth requirements.

Be the commercial champion for early career initiatives including traineeship programmes, develop training material and build external partnerships, whilst ensuring new colleagues are supported during their probation period and beyond.

**Summary of the role**
- Introduce a learning and development strategy for Commercial, which can be communicated to all levels, and which evolves as the business grows.
- Be involved in commercial talent review process and play an active part in supporting colleagues in their development plans including promoting the traineeship, apprenticeships, internal training programmes and development fund opportunities.
- To ensure all teams across Commercial have all company process, skills, product and systems knowledge required for their role.
- Develop and deliver an outstanding new starter induction process to ensure all colleagues get a great welcome and feel connected to our shared values, culture and ways of working.
- Introduce a digitised and ‘function relevant’ Traineeship Programme for Assistant to Junior level and Junior to Buyer/Merchandiser/Designer roles.
- Adapt any learning material as systems or processes evolve, and ensure the training is consistently completed and learning validated across each function.
- Deliver training using a blend of online resources and face to face workshops.
- Communicate effectively with key stakeholders to ensure needs of individuals are met.
- Highlight specific development needs and / or performance issues to Line Managers.
- Develop a role-based skills matrix, with a Training Needs Analysis for every role.
- Listening to and respond to colleagues learning needs.
- Support the central Learning & Development function to continuously improve career development and progression.
- Celebrate learning achievements. **About You**:

- Able to liaise and engage effectively with extended Commercial Leadership team, and with colleagues at all levels.
- Able to lead on external training suppliers and providers, building partnerships for the provision of learning.
- Knowledge of Commercial to drive a best practice culture.
- Able to promote and communicate the L&D strategy and commercial opportunities within Dunelm.
- Able to understand the commercial functions and ways of working to support career learning and development.
- Able to lead on the implementation of Commercial specific learning content on Thrive
- Strong communicator with a passion for people and career development.
- Identify process improvements and work to drive change.

**Behaviours/Values**:
Our shared values of '**act like owners**', '**keep listening and learning**', '**long term thinking**', and '**stronger together**' help ensure we are always finding better ways of doing things and spending our time focusing on what’s important.

This role epitomises our shared values of ‘**keep listening and learning’**, ‘**stronger together’** and ‘**long term thinking**’**.

**_ Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. _**
**_We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our staff. _

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