Desktop Support Engineer

2 weeks ago

Harrogate, United Kingdom Emprego UK Full time

**Job Details: Desktop Support Engineer**

Full details of the job.

Vacancy NameDesktop Support Engineer Vacancy NoVN208 Employment TypeFull-Time LocationHarrogate Type of VacancyPermanent Job Description (external use)

**REDCENTRIC**
**DIVISION**
**MIS**

**JOB LOCATION**
**HARROGATE**
**REPORTS TO**
**Head of IT Services**

**ABOUT REDCENTRIC**

Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly skilled teams from our privately owned, UK based multi-million pound infrastructure.

Redcentric has annualised revenues in excess of £100million, more than 500 highly skilled employees serving over 2000 customers across the UK.

**JOB DESCRIPTION**

AIM OF THE ROLE:
KEY RESPONSIBILITIES:
The Desktop Support Engineer will work within a team supporting the internal customer base for growing Service Provider and manage the underlying infrastructure in line with our stated SLAs and OLAs.
- Duties will include, but are not restricted to the following
- Experience installing, managing & supporting Windows 10 upwards, Office 365 via Intune
- Managing user queries and providing advice, ranging from general support to answering more specific technical questions
- Ensuring resolution of any open tickets is managed in a timely and efficient manner
- Assist with development and testing of new services, upgrades & patch releases
- Provide technical support and guidance to other departments across the business
- High level of documentation skills for KB, build, install and training requirements in line with PCI, ISO27001 & ISO9001 accreditations
- Manage integrity of configuration information stored on internal systems and devices
- Knowledge of Server management - Windows 2012/2016 including Active Directory and GPOs
- Experience with administrating virtualisation, specifically VMWare, remote desktop, and remote apps
- The role requires a level of management and support knowledge for following the technologies:

- Microsoft Windows Server 2012/2016 upwards
- Office 365
- Active Directory, GPOs - some Powershell would be advantageous
- Antivirus technologies
- Backup Applications and DR workflows
- Mobile Phone/Device Management
- Some working knowledge of the following technologies would be desirable the role:

- Microsoft System Center Configuration Manager/Intune
- Power Platform
- Microsoft Remote Desktop/Remote Apps
- Microsoft Azure
- Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:

- Compliance with Redcentric's policies and procedures
- Handling and protection of Redcentric information
- Reporting of security events
- Implementing appropriate policies and procedures

**PERSON SPECIFICATION**
- Excellent people skills, the ability to work and provide training/knowledge transfer within their own team and other teams or customers.
- Over 3 years' experience in a customer supporting IT role working with both desktop support and server/infrastructure support.
- Strong verbal and written communication skills and the ability to work towards a common goal with a positive work ethic.
- Knowledge of ITIL guidelines (Foundation V3 accreditation) would be advantageous in this role
- Ability to pass a Government SC clearance check is a must.
PERSONAL ATTRIBUTES:

- Strong team player with flexible mind-set
- Pro-active approach to decision making, ability to think laterally and possess a strong problem-solving capability
- Strong interpersonal and communication skills; Tactful, diplomatic and sympathetic when dealing with customer problems. Shows empathy with customer issues.
- Ability to handle multiple problems at once
- Innovative and able to learn quickly with a willingness to get involved in unfamiliar areas of technology
- A "can do" attitude
- An intelligent self-starter with the ability to work on his/her own initiative or as part of a team as is required.
- Confident and with the ability to interact with other members of the team as well senior management.
- Ability to question existing processes and provide input to improve where necessary.
- A willingness to learn and not be afraid to get involved in unfamiliar areas of technology.
- Ability to prioritize workload efficiently.

**HOURS OF WORK**

The company's standard hours of work are 9.00am - 5.30pm with one hour for lunch with a 3:30pm finish on Fridays. Due to the nature of the role some flexibility may also be required from time to time. Ability to travel occasionally within the UK would be required.

  • IT Desktop Technician

    5 days ago

    Harrogate, North Yorkshire, United Kingdom Harrogate and District NHS Foundation Trust Full time

    The Trust is seeking to recruit an IT Desktop Technician to primarily provide support to users of IT systems and services at our Hospital sites and community sites in North Yorkshire. You will support the use of hardware, software and telecommunications in the organisation, including providing high level onsite and remote IT technical liaison, support...

  • IT Support Engineer

    7 days ago

    Harrogate, United Kingdom Fineline Full time

    **IT Support Engineer ** £35 40k - dependent on experience Full Time, Permanent, some travelling may be expected. Home based **ABOUT FINELINE** Fineline is a leading supplier of PCB technology and supply chain solutions. With a global footprint and more than 300 employees, we have relationships with customers in over 40 countries. At Fineline, we...

  • IT Support Engineer Team Lead

    7 days ago

    Harrogate, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support Engineer (Team Lead)** **Harrogate** **£30,000 - £40,000**+ Internal Training + Progression + Benefits - Are you an experienced IT Support Engineer looking to progress into a Managerial IT Role in an organisation that is at the forefront of providing medical and psychological help to the general public?_ On offer is a fantastic opportunity...

  • IT Support Technician

    7 days ago

    Harrogate, United Kingdom ITECCO Full time

    **Role**:IT Support Technician **Location**:Harrogate, England **Salary**:£21,500 DOE** INTERVIEWING IMMEDIATELY ** My client, a leading computer hardware manufacturer in Harrogate, England, is hiring for a Help Desk Engineer. As the **Help Desk Engineer**, you will be joining a thriving IT Team resolving a wide range of tickets, predominately at a 1st/2nd...

  • Quality Engineer

    2 weeks ago

    Harrogate, United Kingdom Futures Full time

    Quality Engineer: Our client, an OEM based just north of Harrogate, seek to appoint a Quality Engineer to support business requirements as new products are introduced and to monitor quality related processes to confirm appropriate compliance. In a rounded role the appointed Quality Engineer will have input into root cause investigations and continuous...

  • Quality Engineer

    2 weeks ago

    Harrogate, United Kingdom Futures Full time

    Quality Engineer: Our client, an OEM based just north of Harrogate, seek to appoint a Quality Engineer to support business requirements as new products are introduced and to monitor quality related processes to confirm appropriate compliance. In a rounded role the appointed Quality Engineer will have input into root cause investigations and continuous...

  • Quality Engineer

    2 weeks ago

    Harrogate, United Kingdom Futures Full time

    Quality Engineer: Our client, an OEM based just north of Harrogate, seek to appoint a Quality Engineer to support business requirements as new products are introduced and to monitor quality related processes to confirm appropriate compliance. In a rounded role the appointed Quality Engineer will have input into root cause investigations and continuous...

  • Service Engineer

    3 weeks ago

    Harrogate, United Kingdom Questech Recruitment Ltd Full time

    Title: Service Engineer – Manufacturing Sites (Harrogate & Leeds Areas) Elevate your engineering career with a pivotal role that offers a competitive salary range of £30,000 to £35,000. A leading manufacturing firm is seeking a skilled Service Engineer to join their dynamic team, delivering excellence across Harrogate and Leeds areas. Benefits: -...

  • Site Services Engineer

    3 weeks ago

    Harrogate, United Kingdom Questech Recruitment Ltd Full time

    Elevate your engineering career with a pivotal role at a leading machinery manufacturing firm, renowned for its state-of-the-art woodworking machinery that is shipped globally. This esteemed company is in search of a skilled Service Engineer to join their dynamic team, ensuring the highest standards of technical service and support for their international...

  • Service Engineer

    3 weeks ago

    Harrogate, United Kingdom Questech Recruitment Ltd Full time

    Title: Service Engineer – Manufacturing Sites (Harrogate & Leeds Areas)Elevate your engineering career with a pivotal role that offers a competitive salary range of £30,000 to £35,000. A leading manufacturing firm is seeking a skilled Service Engineer to join their dynamic team, delivering excellence across Harrogate and Leeds areas.Benefits:- Attractive...

  • Site Services Engineer

    3 weeks ago

    Harrogate, United Kingdom Questech Recruitment Ltd Full time

    Elevate your engineering career with a pivotal role at a leading machinery manufacturing firm, renowned for its state-of-the-art woodworking machinery that is shipped globally. This esteemed company is in search of a skilled Service Engineer to join their dynamic team, ensuring the highest standards of technical service and support for their international...

  • Electrical Design Engineer

    3 weeks ago

    Harrogate, United Kingdom Parkinson Gray Associates Full time

    Our client is a privately owned MEP design consultancy operating with a combined 25 years of industry experience providing Mechanical, Electrical, Public Health and Sustainability design for projects across all sectors, with values ranging from £10k to £100m. Working alongside end users, architects, building surveyors and contractors, the business has...

  • Mechanical Design Engineer

    3 weeks ago

    Harrogate, United Kingdom Parkinson Gray Associates Full time

    Our client is a privately owned MEP design consultancy operating with a combined 25 years of industry experience providing Mechanical, Electrical, Public Health and Sustainability design for projects across all sectors, with values ranging from £10k to £100m. Working alongside end users, architects, building surveyors and contractors, the business has...

  • Systems Engineering Technical Team Lead

    4 weeks ago

    Harrogate, United Kingdom Taleo BE Full time

    The Integrated Solutions Division at Leidos is seeking an experienced Systems Engineering Technical Team Lead to perform on a new Systems Engineering and Integration program. The successful candidate will provide enterprise-wide systems engineering support to an operational government customer within the Intelligence Community.  The candidate will manage...

  • Brand Ambassador

    4 weeks ago

    Harrogate, United Kingdom Quantic Designs Ltd Full time

    **Lead Generator** **Location: London and Southeast** Garage Services Online is a premium website package provider to the independent garage sector. Boasting a wealth of industry experience and demonstrating exceptional year on year growth. We have ambitious plans to continue growing our business and require a like-minded colleague to join our company and...

  • Network Project Engineer

    4 days ago

    Harrogate, United Kingdom Emprego UK Full time

    **Job Details: Network Project Engineer - 2nd Line** Full details of the job. Vacancy NameNetwork Project Engineer - 2nd Line Vacancy NoVN381 Employment TypeFull-Time LocationHarrogate Type of VacancyPermanent Job Description (external use) AIM OF THE ROLE: The main role for this position is to deliver network connectivity projects, in line with industry...

  • Network Project Engineer

    4 weeks ago

    Harrogate, United Kingdom Emprego UK Full time

    **Job Details: Network Project Engineer - 2nd Line** Full details of the job. Vacancy NameNetwork Project Engineer - 2nd Line Vacancy NoVN345 Employment TypeFull-Time LocationHarrogate Type of VacancyPermanent Job Description (external use) AIM OF THE ROLE: The main role for this position is to deliver network connectivity projects, in line with industry...

  • Senior Geotechnical Design Engineer

    2 weeks ago

    Harrogate, United Kingdom Lynx Recruitment Ltd Full time

    Job Description: My client is seeking a highly skilled and experienced Geotechnical Design Engineer to join their team at their Harrogate office. The ideal candidate will possess a blend of technical expertise, practical experience, and a proactive approach to problem-solving. Key Responsibilities:  Develop ground models and determine geotechnical...

  • Senior Geotechnical Design Engineer

    2 weeks ago

    Harrogate, United Kingdom Lynx Recruitment Ltd Full time

    Job Description:My client is seeking a highly skilled and experienced Geotechnical Design Engineer to join their team at their Harrogate office. The ideal candidate will possess a blend of technical expertise, practical experience, and a proactive approach to problem-solving.Key Responsibilities: Develop ground models and determine geotechnical...

  • Field Service Engineer Chromatography MassSpectrometry

    3 weeks ago

    Harrogate, United Kingdom Beautiful Recruitment Full time

    Territory: South EastUK HomeLocation: Living anywhere on territory(Cambridgeshire Bedfordshire Essex Hertfordshireareas)Do you want to work for a global marketleading life science company whose products technology and servicesaccelerate critical scientific research &discovery!Are you already a Field ServiceEngineer or Site Engineer with experience servicing...