Claims Handler/customer Service Assistant

2 weeks ago


Kirkby, United Kingdom Kworks Full time

We have been an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.

Working Days: Monday to Friday, Shift Pattern: 8 - 5 pm, Salary £24,000

Benefits: 33 days holiday - inclusive of bank hols, Medicash Scheme, Pension Scheme, Gym & Retail Discounts, X2 Life Assurance, Cycle to work scheme.

As **Customer Services Advisor** for you will be providing a fantastic service, supporting the business to resolve issues relating to claims and complaints.

**Your role will includes**
- Liaise with the client (Openreach) on shared platforms to acknowledge, further and respond on complaints and claims raised and deal through to resolution.
- Raise complaints and claims and refer details to relevant stakeholders.
- Follow escalation process for complaints and claims as appropriate.
- Ensure Managers are given accurate details of complaints on time and are tracked for closures.
- Allocation of a complaint against root cause to report back to the Area Teams.
- Provide Area Managers with statistics of complaints and claims broken back by Engineer. Provide ECJ weekly report to Openreach on compliance of surveys completed. Provide weekly reports to Managers in relation to non-compliance of Engineers completing surveys.
- Work with the Customer Service Manager, the Quality Manager, and the Operational Support Team to identify poor performance across the scorecard

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Reference ID: APR 16



  • Kirkby Lonsdale, United Kingdom TheTechTeam Full time

    **We are looking to add an Afternoon and Evening Customer Assistant to our growing team who provide local experts to home users baffled by technology. We are looking for people based across Cumbria, particularly Kirkby Lonsdale and surrounding areas.** **The role**: - Visiting customers in their home, resolving problems with their computers, tablets and...


  • Kirkby, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Customer Service Advisor to join our team based in the Knowsley area (agile working environment, although will need to be in reasonable commutable distance for training and meetings). You will be working on a full-time, 6 month fixed term contract basis, working 40 hours over 5 days, with some evenings and weekends....


  • Kirkby, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Part-Time Customer Service Advisor to join our team based in the Knowsley area (employees are agile working and therefore permitted to work from their home address or a location that suits their needs and those of the business. You will need to be in a reasonable commutable distance for training and meetings). You...


  • Kirkby Lonsdale, United Kingdom Booths Full time

    **Trading Customer Assistant**: - Location- Kirkby Lonsdale- Discipline: - Retail- Job type: - Permanent- Salary: - £10.58-10.66- Job ref: - 016642- Published: - 36 minutes ago- Expiry date: - 31 May 2023 10:59- Startdate: - 12/06/2023Trading Customer Assistant Booths is more than just a well-loved store. It's a family. It’s about the People, the...

  • Customer Assistant

    2 days ago


    Kirkby Lonsdale, United Kingdom Booths Full time

    **Customer Assistant (Specialist) 18+**: - Location- Kirkby Lonsdale- Discipline: - Retail- Job type: - Permanent- Salary: - £10.58-10.66- Job ref: - 018082- Published: - 17 minutes ago- Expiry date: - 31 Aug 2023 10:59**CUSTOMER ASSISTANT** Advertised Salary: £10.58 - 10.66 **Job Description**: Booths is more than just a well-loved store. It's a...


  • Kirkby Lonsdale, United Kingdom Booths Full time

    **Customer Assistant Counters (Specialist)**: - Location- Kirkby Lonsdale- Discipline: - Retail- Job type: - Permanent- Salary: - £10.58-10.66- Job ref: - 020264- Published: - about 3 hours ago- Expiry date: - 04 Dec 2023 11:59Customer Assistant Counters (Specialist) **Job Description**: Booths is more than just a well-loved store. It's a family. It’s...

  • Trading Customer Assistant 22.5 Hours

    Found in: Talent UK C2 - 1 week ago


    Kirkby Lonsdale, United Kingdom Booths Full time

    CUSTOMER ASSISTANT Advertised Salary: £11.50 Job Description: Booths is more than just a well-loved store. It's a family. It’s about the People, the Product and the Place. We’ve been a family-run business since 1847 and joining our team really does feel like joining a caring, supportive family. You feel special and each day we all work together...


  • Kirkby Lonsdale, United Kingdom Booths Full time

    **Specialist Customer Assistant - Kirkby Lonsdale 22.5 hours**: - Location- Kirkby Lonsdale- Discipline: - Retail- Job type: - Permanent- Salary: - £9.89-10.00- Job ref: - 015002- Published: - about 4 hours ago- Expiry date: - 31 Jan 2023 11:59Booths is more than just a well-loved store. It's a family. It’s about the People, the Product and the Place....

  • Studio Assistant

    7 days ago


    Kirkby, United Kingdom Dorathy and J Full time

    **About us** Our company is a small business in Kirkby. We are professional, agile, and our goal is to We are a unique online jewellery & accessory boutique specialising in dainty and enchanting pieces. Our love for all things pretty keeps us current and innovative ensuring we bring you the most in demand trends.. Our work environment includes: - Modern...


  • Kirkby Lonsdale, United Kingdom Booths Full time

    **Trading Customer Assistant Kirkby Lonsdale 14.25 to 36.75 hours per week**: - Location- Kirkby Lonsdale- Discipline: - Retail- Job type: - Permanent- Salary: - £9.89-10.00- Job ref: - 015662- Published: - about 5 hours ago- Expiry date: - 02 Apr 2023 11:59**Advertised Salary**: £9.89- £10.00 Booths is more than just a well-loved store. It's a family....

  • Accounts Assistant

    4 days ago


    Kirkby, United Kingdom Surface Transforms Full time

    **Accounts Assistant** **Who are we** Surface Transforms are experts in the development and production of carbon-ceramic materials and the UK’s only manufacturer of carbon-ceramic brakes for automotive use. Surface Transforms' unique patented Carbon-Ceramic technology provides the ultimate braking performance for road and track. Here at Surface...

  • Flexible Retail Enhanced Security Officer

    Found in: Talent UK C2 - 2 weeks ago


    Kirkby, United Kingdom Kingdom Services Group Ltd Full time

    This allows you to: Full PAYE status (still allows Tax Credits/SSP etc). Remain eligible for SSP/SMP. Weekly pay every Friday. Holiday pay. Job flexibility – allowing you to be registered with more than one company. The ability to claim and be paid legitimate HMRC work/travel related expenses each week. Company Pension - NEST (Automatically...


  • Kirkby in Ashfield, United Kingdom Inspire: Culture, Learning & Libraries Full time

    **Hours**: 10.50 Hours per week - Maternity Leave cover until 3rd November 2023 **Interview Date**: 2nd February 2023 **Closing Date**: 23rd January 2023 **_Job Description_** **Library Customer Service Adviser** **Inspire: Culture, Learning & Libraries** **Grade 3** **Job Purpose** To act as the public face of Inspire, proactively promoting,...


  • Kirkby, United Kingdom Apollo Home Healthcare Full time

    **Healthcare Assistant - Weekdays job vacancy**: **Job details**: Job Ref 20028 Pay Rate (ph) £11.00 - £13.50 Location Kirkby, Merseyside Work Patterns Part Time, Days, Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Driver Required No **Job description**: **Do you work in domiciliary care? Do you go from house to house to visit your...

  • Bank Care Assistant

    2 days ago


    Kirkby, United Kingdom komplexcare Full time

    **Overview**: **Reference** Adhoc/Kirkby **Salary** £11 - £13/hour **Location**: - United Kingdom - England - East Midlands - Lincolnshire - Kirkby **Job type** Permanent **Posted** 05 February 2024 **We are currently looking for Care Assistants in Kirkby, Merseyside** **Pay rate: £11 to £13** **Working Hours: Ad hoc shifts/Bank hours** **_ Full...


  • Kirkby in Ashfield, United Kingdom Fresh Start Recruitment Full time

    **Receptionist/Customer Support** **Location**:Kirkby-in-Ashfield, Nottinghamshire **Pay Rate**: £10.90 per hour, rising to £11.60 per hour after 12 weeks. **Contract**:Temporary on going An exciting temp opportunity has been offered to us and we are excited to get the position filled! Could you be the person we are looking for? Have a look at some of...


  • Kirkby Lonsdale, United Kingdom Booths Full time

    **Part Time Process Assistant**: - Location- Kirkby Lonsdale- Discipline: - Retail- Job type: - Permanent- Salary: - £10.58-10.66- Job ref: - 020023- Published: - 7 days ago- Expiry date: - 02 Dec 2023 11:59**CUSTOMER ASSISTANT** Advertised Salary: £10.58 - 10.66 **Job Description**: Booths is more than just a well-loved store. It's a family. It’s...


  • Kirkby Lonsdale, United Kingdom Booths Full time

    **Part Time Process Assistant**: - Location- Kirkby Lonsdale- Discipline: - Retail- Job type: - Permanent- Salary: - £9.89-10.00- Job ref: - 015402- Published: - 1 day ago- Expiry date: - 28 Feb 2023 11:59**Job Title: Customer Assistant (Process) Part Time** **Advertised Salary**: £9.89- £10.00 Booths is more than just a well-loved store. It's a...

  • Admin Assistant

    7 days ago


    Kirkby in Ashfield, United Kingdom White Rose Staffing Limited Full time

    Admin Assistant required immediately for a company based in Kirkby-In-Ashfield, NG17. This role will involve carrying out general customer service and administrative tasks. - Confident with general administrative tasks such as shredding, filing and answering the phone - Be capable of liaising with customers and clients on the phone - Be familiar with...

  • Customer Relations Manager

    Found in: Whatjobs ES C2 - 5 days ago


    Kirkby-In-Ashfield, United Kingdom Gleeson Homes Full time

    SummaryJob Introduction: Gleeson Homes are recruiting for a Customer Relations Manager, responsible for leading the regional customer relations team, including Customer Relations Advisor and Technician to deliver a 5* customer experience, via customer-centric advise, guidance and support - ensuring the delivery of an efficient and quality service, the...