Customer Service Representative

7 months ago


Saint Neots, United Kingdom The One Group Full time

Are you an English & German speaking Customer Service professional looking to join a company who has been a leader in its industry for over 65 years?

A brand-new opportunity has arisen to join a growing team in this leading global manufacturer based in St Neots. We are looking for people who are customer focused and passionate about what they do - someone who enjoys collaborating and who can welcome a new challenge and appreciate change.

This role needs an experienced Customer Service Advisor to join this thriving team on a permanent basis. The hours are Monday-Friday, 9:00am-5:00pm and this position will look to pay up to £26,000 DOE. This position will be office based.

**Key aspects of this role will include**:

- Answering incoming customer calls, ensuring high call quality at all times
- Handling requests from Sales colleagues
- Handling requests for orders, returns, disputes and general enquiries
- Processing sales orders within 24hrs of receipt
- Ensuring all complaints and credit returns are actions in a professional and timely manner
- Consistently following up on cases and providing proactive customer updates

**Benefits**
- 25 days + bank holidays
- 5% Pension
- Death in Service - Twice annual salary
- Childcare vouchers
- Eye care vouchers

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Saint Neots



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