Operational Officer

3 weeks ago

Leeds, United Kingdom Leeds City Council Full time

**Internal vacancy. Applications will only be considered from existing Leeds City Council employees.**

As a _Operational officer (Quality) _you’ll thrive on working in a fast paced, dynamic organisation supporting front line service delivering a statutory transport service to some of the City’s most vulnerable Children and Adults

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

**About you**

As an _Operational Officer (Quality)_, you will bring to the role:

- High levels of energy and enthusiasm
- Resilience
- Organisation
- Teamwork and Leadership
- Innovation

**About the role**

Passenger Transport have an exciting opportunity for an Operational Officer (Quality) to work with the existing team at Westland Road managing support services such as Admin, Quality Assurance, Contract Management and Performance.
This is a challenging role supporting busy front line operation passenger transport operation which requires an individual who is flexible, energetic and innovative.

**What we offer you**

We take pride in offering the best employee experience, with benefits including:

- A competitive salary and annual leave entitlement plus statutory holidays
- Membership of the West Yorkshire Pension Fund with generous employer contributions
- A clear career pathway and continuing professional development opportunities
- A range of staff benefits to help you boost your wellbeing and make your money go further

**How to apply**

**We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.**

**We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve.**

**Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list.**

**We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.**

**This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.**

Leeds City Council Job Description

**Directorate Strategy & Resources**

**Service Area Passenger Transport**

**Job Title Operational Officer (Quality Management)**

**Grade SO2**

**Conditions of service NJC Terms and Conditions**

**Responsible to Operational Manager**

**Responsible for Administration Team**

***

**Job purpose**:
To support the Corporate Performance Unit to ensure that the quality management of Civic Enterprise Leeds business’s meets contract specification and client expectations.

**Responsibilities**:

- To monitor that all work is carried out to required specification ensuring that the service provided meets clients’ expectations and conforms to partnership, contractual arrangements, and performance indicators, LCC and Civic Enterprise Leeds Standards.
- To liaise with Technical Support Officers to develop, implement and monitor the provision of a quality service to meet customer specifications, LCC and Civic Enterprise Leeds Standards.
- To liaise with all Business Managers, Team Leaders and Operational Officers to ensure that remedial action is taken where the outcome of monitoring shows defects in service delivery.
- To assist the Business Managers to resolve any customer / client related issues regarding the quality and cost of materials.
- To take administrative responsibility for the Property Maintenance quality standards (ISO9001, EMAS, RoSPA, IiP, Chartermark).
- To provide administrative support to the Service Managers to deliver any project related work allocated by Senior Management.
- To be responsible for continuous self-development and the maintenance of high standards of professional expertise.
- To be responsible for training and managing staff for which this post is directly responsible for to ensure that a quality monitoring service is provided at all times.
- To promote and develop a culture that will improve attendance management.
- To work in partnership with internal and external agencies to ensure that an efficient and effective service is provided to meet customer expectations.
- To provide supervision (where appropriate) to staff assigned to the area of responsibility which includes development, training, supervisors role within the disciplinary procedure, grievance and maintaining high standards against L.C.C. Code of conduct.
- To contribute to continuous service improvement within the department and with customers /clients.
- Provide advice, guidance and support to staff across the service to ensure that practices are to the highest standards. This includes equal opportunities, h

  • Business Operations Officer

    7 days ago

    Leeds, United Kingdom University of Leeds Full time

    Business Operations Officer Do you have experience of working within a fast-paced administrative environment? Are you an enthusiastic, motivated individual with excellent administrative and organisational skills? Would you like to play a pivotal role supporting the delivery of high-quality research and student education activities?   We are...

  • Operations Support Officer

    7 days ago

    Leeds, United Kingdom Triton Security & Facilities Management Ltd Full time

    Here’s a great opportunity to join the Triton Security team and begin a fantastic career. The Triton Group is proud to be operating within the top 10% of ACS (SIA) companies in the UK and holds accreditations for CHAS, Safe Contractor & Contractor Plus We're looking for the right person, to start immediately with us, supporting the operation control room...

  • Business Operations Officer

    2 weeks ago

    Leeds, Leeds, United Kingdom University of Leeds Full time

    Do you have experience of working within a fast-paced administrative environment? Are you an enthusiastic, motivated individual with excellent administrative and organisational skills? Would you like to play a pivotal role supporting the delivery of high-quality research and student education activities?We are looking to appoint a dedicated and motivated...

  • Business Operations Officer

    2 weeks ago

    Leeds, United Kingdom University of Leeds Full time

    Do you have experience of working within a fast-paced administrative environment? Are you an enthusiastic, motivated individual with excellent administrative and organisational skills? Would you like to play a pivotal role supporting the delivery of high-quality research and student education activities? We are looking to appoint a dedicated and motivated...

  • Business Operations Officer

    2 weeks ago

    Leeds, United Kingdom University of Leeds Full time

    Do you have experience of working within a fast-paced administrative environment? Are you an enthusiastic, motivated individual with excellent administrative and organisational skills? Would you like to play a pivotal role supporting the delivery of high-quality research and student education activities? We are looking to appoint a dedicated and motivated...

  • Business Operations Officer

    1 month ago

    Leeds, Leeds, United Kingdom University of Leeds Full time

    Faculty of Medicine and HealthLeeds Institute of Clinical Trials Research This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.We are open to discussing flexible working arrangements.Do you have experience of working within a fast-paced...

  • PA to Chief Operations Officer

    4 days ago

    Leeds, United Kingdom University of Leeds Full time

    This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements. Do you have significant experience of working as a Personal Assistant to senior management? We have a truly global community, with more than 39,000 students from 170 different countries and...

  • PA to Chief Operations Officer

    4 days ago

    Leeds, United Kingdom University of Leeds Full time

    This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements. Do you have significant experience of working as a Personal Assistant to senior management? We have a truly global community, with more than 39,000 students from 170 different countries and...

  • PA to Chief Operations Officer

    7 days ago

    Leeds, United Kingdom Hays Full time

    Working for a renowned Higher Education Establishment in Leeds City Centre. As the PA to the Deputy COO, you will play a crucial role in supporting the efficient functioning of the Deputy COO’s office. Assess priorities, proactively identify and resolve scheduling conflicts, and ensure optimal time management. Facilitate effective communication between...

  • PA to Chief Operations Officer

    7 days ago

    Leeds, United Kingdom Hays Full time

    Working for a renowned Higher Education Establishment in Leeds City Centre. As the PA to the Deputy COO, you will play a crucial role in supporting the efficient functioning of the Deputy COO’s office. Assess priorities, proactively identify and resolve scheduling conflicts, and ensure optimal time management. Facilitate effective communication between...

  • Security Operations Support Officer

    6 days ago

    Leeds, United Kingdom Triton Security & Facilities Management Ltd Full time

    Here’s a great opportunity to join the Triton Security team and begin a fantastic career. The Triton Group is proud to be operating within the top 10% of ACS (SIA) companies in the UK and holds accreditations for CHAS, Safe Contractor & Contractor Plus We're looking for the right person, to start immediately with us, supporting the operation control room...

  • PA to the Deputy Chief Operating Officer

    4 days ago

    Leeds, United Kingdom University of Leeds Full time

    PA to the Deputy Chief Operating Officer This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements. Do you have significant experience of working as a Personal Assistant to senior management? Do you have excellent communication skills with the...

  • PA to the Deputy Chief Operating Officer

    11 hours ago

    Leeds, United Kingdom University of Leeds Full time

    PA to the Deputy Chief Operating Officer This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements. Do you have significant experience of working as a Personal Assistant to senior management? Do you have excellent communication skills with the...

  • PA to the Deputy Chief Operating Officer

    4 days ago

    Leeds, United Kingdom University of Leeds Full time

    PA to the Deputy Chief Operating Officer This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements. Do you have significant experience of working as a Personal Assistant to senior management? Do you have excellent communication skills with the...

  • Chief Operating Officer

    16 hours ago

    Leeds, United Kingdom Nigel Wright Recruitment Full time

    The CompanyOur client is a successful £multi-million turnover group consisting of wide range of businesses including multisite specialist retail, ecommerce and logistics businesses. The Group has grown through consistent organic growth as well as M&A activity. The highly experienced executive management team have consistently identified diversification...

  • HR Officer/Senior Officer

    3 weeks ago

    Leeds, United Kingdom Page Personnel Sales Full time

    We are currently seeking a dedicated and detail-oriented HR Officer to join our team in Leeds. As the HR Officer, you will play a key role in supporting our HR department and ensuring the smooth running of HR operations. Assist in the recruitment process, including posting job openings, reviewing resumes, scheduling interviews, and conducting reference...

  • Payroll Officer

    7 days ago

    Leeds, United Kingdom Bridge-It Housing UK Team Ltd Full time

    Bridge-it Housing are a registered charity and social landlord operating across various sites in the North of England. This role is based at our head office LS13 2EP, contracted to 35 hours per week (Monday - Friday 9am - 5pm) with NEST pension and 38 days annual leave per year (inc Bank holidays) with increases for Length of Service. Valid, demonstrable...

  • Office manager- operations

    7 hours ago

    Leeds, United Kingdom Myinternalrecruiter Full time

    The Role We are looking for a proactive and diligent Business Support Executive to join our team and provide support across the business. You will work closely with all members of the team to provide administrative support in a variety of internal and client projects. The ideal candidate will be able to work in a fast-paced environment and adapt to a...

  • Office Admin

    1 week ago

    Leeds, United Kingdom Morgan King Full time

    **Office Administrator** **Salary: £21k - £23k per year + benefits** **Location: Leeds City Centre** **Hours: Monday to Friday 9-5:30pm** **Excellent opportunities to progress** **The Opportunity** Reporting directly into the Operations Manager, you will be the face our client. Your role will play a pivotal part in the smooth running of the operations...

  • Operations Administrator

    1 month ago

    Leeds, United Kingdom PDA Search and Selection Ltd Full time

    **Job Title: Operations Administrator** **Location: Head office in Leeds** **Salary: Between £22,000-£23,000 (depending on experience)** **Full Time and Permanent** **Working Hours: Monday to Friday - 8.30am-5.30pm** Our client is a leading multi service provider in the UK Facilities sector. They are looking to recruit an Operations Administrator to...