Customer Ambassador

Exciting opportunity to recruit a Customer Ambassador based at Three Bridges

Are you someone who excels in multitasking and prioritizing tasks in a rapidly changing and unpredictable environment? If so, we have an exciting opportunity for you Join our team at GTR Control, located at Three Bridges, as a Customer Ambassador and become the go-to person for delivering real-time information to our customers and staff. With your exceptional communication skills and ability to work under pressure, you'll play a crucial role in ensuring our customers and staff receive the train service information they need. Get ready to make a difference and take your career to the next level

**Can you bring the following into the role?**

**Essential**:

- Excellent analytical and computer skills - using the Microsoft suite of software and as well as possessing the ability to quickly learn the bespoke rail industry systems, as required, to monitor, record and improve GTR performance.
- Effectively use the standards, protocols, and systems that are provided and underpin this by always ‘thinking customer' to do the right thing.
- Keeping the customer at the heart of real-time decision-making.
- Strong problem-solving skills, able to think proactively and reactively to resolve issues effectively.
- Excellent communication skills, able to communicate clearly and effectively with customers and team members.
- Tenacity and positive attitude, able to work well under pressure and handle rapidly changing and unpredictable environments.
- Personable and friendly, able to work collaboratively in a team environment while demonstrating a personal style that is in tune with GTR's vision.

**Shift pattern**:
A 19-week rotating roster is in place and alternates between different shift times. Typically, you'll work a mixture of earlies (0645-1445) lates (1435-2235), and nights (22:25-07:00) during the week. Within the 19-week roster period, there is a requirement to work a number of weekend rotations. Weekend shifts are 12 hours (0700-1900 & 19:00-07:00) *
- This is a basic overview of the roster pattern. Full details can be issued upon request or during the interview.

Please find attached a job description for full information on the role.