Customer Ambassador

Exciting opportunity to recruit a Customer Ambassador based at Three Bridges Rail Operating Centre

Are you someone who excels in multitasking and prioritising tasks in a rapidly changing and unpredictable environment? If so, we have an exciting opportunity for you

Join our GTR Control team as a Customer Ambassador, the go-to person for delivering real-time information to our customers and staff.

With your exceptional communication skills and ability to work under pressure, you'll play a crucial role in ensuring our customers and staff receive the train service information they need. Get ready to make a difference and take your career to the next level

You'll be responsible for keeping our customer information updated in journey planners and station displays by delivering vital service and engineering updates. Additionally, you'll act as the voice of the customer and collaborate closely with Train Service Managers to ensure that service alterations are made accurately and in a timely manner.

**Can you bring the following into the role?**

**Essential**:

- Excellent analytical and computer skills - using the Microsoft suite of software and as well as possessing the ability to quickly learn the bespoke rail industry systems, as required, to monitor, record and improve GTR performance.
- Effectively use the standards, protocols, and systems that are provided and underpin this by always ‘thinking customer' to do the right thing.
- Keeping the customer at the heart of real-time decision-making.
- Strong problem-solving skills, able to think proactively and reactively to resolve issues effectively.
- Excellent communication skills, able to communicate clearly and effectively with customers and team members.
- Tenacity and positive attitude, able to work well under pressure and handle rapidly changing and unpredictable environments.
- Personable and friendly, able to work collaboratively in a team environment while demonstrating a personal style that is in tune with GTR's vision.

**Shift pattern**:
A 19-week rotating roster is in place and alternates between different shift times. Typically, you'll work a mixture of earlies (0645-1445), lates (1435-2235) and nights (2225-0700) during the week. Within the 19-week roster period, there is a requirement to work a number of weekend rotations. Weekend shifts are 12 hours (0700-1900 & 1900-0700)*
- This is a basic overview of the roster pattern. Full details can be issued upon request or during the interview.

Please find attached a job description for full information on the role.