File Handler Assistant

2 weeks ago


Bolton, United Kingdom Keoghs Full time

You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers.

The File Handler Assistant role involves undertaking agreed delegated actions in case strategies in order to achieve the best possible outcome in cases. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handlers.
The role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers’ strategic decision making.
There will be exposure to several types of fraud work consisting of the following types of claim:

- Bogus Passenger
- Staged/Contrived
- Fraudulent Exaggeration
- Induced accidents
- Low Speed Impact
- Late Notification Claims
- Credit Hire Fraud
- MIB Claims
- Organised Crime

**Key Accountabilities**
- Key Accountabilities
The work handled by the File Handler Assistant will be determined by the caseload of the File Handlers that they are aligned with, these include but are not limited to:
Litigation
- Procedural drafting
- Costs Schedules
Investigations
- Evidential reviews and assessments
- Liaising with policyholders and witnesses
- Proofing of key witnesses
- Working with counsel
- Instructing experts - internal and/or external suppliers
Resolution
- Negotiation of third party costs in accordance with the CPR
- Drafting of appropriate settlement documentation
On occasion, and in order to develop technical progression, the File Handler Assistant will be encouraged to assist the File Handler by carrying out strategic reviews of cases.
Responsibilities in case management include:
Client Excellence
- Assisting on files in accordance with agreed client guidelines
- Ensuring maximum client satisfaction on each case
Technical excellence
- Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy
- Ensures all file and investigative deadlines are complied with
- Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable
- Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution
- Timely and accurate maintenance of all Case Management Systems from opening to closure
- Adherence to file management policies
- Ensure compliance with the SRA Standards & Regulations
Financial Excellence
- Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price
- Commercial awareness so as to retain profitability
- Achieve financial targets
- Ensure timely and accurate billing
Cultural Excellence
- Adhere to the Keoghs Values

Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Parklands, Bolton office. This is a hybrid working role working 1 day in the office and 4 days from home.

**Experience, Skills and Qualifications**
- Essential Skills and Attributes
- Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment
- Experience of drafting court documents and understanding of processes
- Good telephone and communication skills with people at all levels inside and outside the business
- An ability to organise and prioritise tasks using initiative
- Calm under pressure with the ability to re-prioritise and delegate effectively when required
- An ability to analyse evidence
- Good Literacy and IT skills
- Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
- Ability to work effectively within the Keoghs Shared Behaviour framework
Required Soft Skills:

- Client Care/Service
- Organisation
- Ability to prioritise and adaptability
- Teamwork and collaboration
- Oral and written communication
- Interpersonal and social

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
- We listen, are down to earth and supportive
- We work together towards a common goal
- We’re friendly with a can do attitude
- We care about our clients
- We evolve

**Contract Type**
- Permanent

**Area**
- Counter Fraud

**Sub Area**
- Motor Fraud

**Office**
- Keoghs Bolton Parklands

**Closing Date**
- 11 Jul 2023



  • Bolton, United Kingdom Keoghs Full time

    The File Handler Assistant role involves undertaking agreed delegated actions in case strategies in order to achieve the best possible outcome in cases. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handlers. The role...


  • Bolton, United Kingdom Keoghs Full time

    You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. The File Handler Assistant will be assigned to work with a File Handler/File...


  • Bolton, United Kingdom Keoghs Full time

    You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. The File Handler Assistant will be assigned to work with a File Handler(s)...


  • Bolton, United Kingdom Keoghs Full time

    Assistant File Handler To assist Lead File Handlers in handling mesothelioma and asbestos related claims. To manage and progress claims for the Lead File Handler in accordance with the strategies and action plan as determined by the Lead File Handler. **Key Accountabilities** - Reviewing documents and preparing reports - Dealing with disclosure - Reviewing...

  • RTA File Handler

    2 weeks ago


    Bolton, United Kingdom Time Recruitment Solutions Ltd Full time

    RTA Fee EarnerHybrid- 1 Day in office per weekBolton 25,000They are looking for someone to join the RTA litigated department to join the team as a 'Small Claims Track File Handler'. The file handler will have the responsibility of their own portfolio of litigated small claims track files under the guidance of a lead file handler with training provided. The...

  • RTA File Handler

    2 weeks ago


    Bolton, Bolton, United Kingdom Time Recruitment Solutions Ltd Full time

    RTA Fee EarnerHybrid- 1 Day in office per weekBolton 25,000They are looking for someone to join the RTA litigated department to join the team as a 'Small Claims Track File Handler'. The file handler will have the responsibility of their own portfolio of litigated small claims track files under the guidance of a lead file handler with training provided. The...


  • Bolton, United Kingdom Keoghs Full time

    You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. The File Handler Assistant will be assigned to work with a File Handler/File...


  • Bolton, United Kingdom Keoghs Full time

    This role offers an excellent opportunity to investigate files from a strategic standpoint and help to implement future credit hire strategies. **Key Accountabilities** - Acknowledging instructions, initially liaising with client’s, Court and parties. - Filing appropriate documentation at Court and serving upon any third parties where applicable. - Liaise...


  • Bolton, United Kingdom Keoghs Full time

    Assistant File Handler (to Lead File Handler) Supporting a Lead File Handler/Partner with a case load of Hourly rate Complex Injury Cases including NIHL, HAVS and WRULD. Performing delegated tasks to pursue the progression/resolution of the case. **Key Accountabilities** - To undertake initial steps on a file including sending out acknowledgements, and...


  • Bolton, United Kingdom Time Recruitment Solutions Ltd Full time

    Small Claims TrackHybrid- 1 Day in office per weekBolton£25,000They are looking for someone to join the RTA litigated department to join the team as a 'Small Claims Track File Handler'. The file handler will have the responsibility of their own portfolio of litigated small claims track files under the guidance of a lead file handler with training provided....


  • Bolton, United Kingdom Time Recruitment Solutions Ltd Full time

    Small Claims Track Hybrid- 1 Day in office per week Bolton £25,000 They are looking for someone to join the RTA litigated department to join the team as a 'Small Claims Track File Handler'. The file handler will have the responsibility of their own portfolio of litigated small claims track files under the guidance of a lead file handler with...


  • Bolton, United Kingdom Time Recruitment Solutions Ltd Full time

    Small Claims TrackHybrid- 1 Day in office per weekBolton£25,000They are looking for someone to join the RTA litigated department to join the team as a 'Small Claims Track File Handler'. The file handler will have the responsibility of their own portfolio of litigated small claims track files under the guidance of a lead file handler with training provided....


  • Bolton, United Kingdom Keoghs Full time

    The File Handler Assistant will assist and support the Costs Negotiator based within the Costs Team. This will involve assisting with drafting statements of costs and negotiations. The FHA will take on a wide range of delegated tasks over time. Whilst working within a supportive environment with an aligned supervisor. The FHA will be responsible for...


  • Bolton, United Kingdom SaccoMann Full time

    Job Details: **Posted**: - November 16 2023 **Location**: - Bolton, Greater Manchester**Salary**: - Negotiable **Division**: - Chartered Legal Executives,Paralegals **Practice Area**: - Personal Injury **Type**: - Permanent **Experience**: - Legal Executive, Paralegal **Ref**: - SK141942_1700132121 Sacco Mann We are working with a Top 200,...


  • Bolton, Greater Manchester, United Kingdom Time Recruitment Solutions Ltd Full time

    Small Claims Track Hybrid- 1 Day in office per week Bolton £25,000 They are looking for someone to join the RTA litigated department to join the team as a 'Small Claims Track File Handler'. The file handler will have the responsibility of their own portfolio of litigated small claims track files under the guidance of a lead file handler with training...


  • Bolton, United Kingdom Keoghs Full time

    This role offers an excellent opportunity to investigate Complex credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims with a value over £25,000. The purpose of the role is to help our clients save hundreds of thousands of...


  • Bolton, United Kingdom Keoghs Full time

    Working in our Part 7 RTA department we are currently seeking a file handler to effectively manage a portfolio of liability-disputed Fast Track files independently. The role will involve handling cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. **Key Accountabilities** -...

  • File Handler

    4 weeks ago


    Bolton, United Kingdom Keoghs Full time

    Working in our Non Delegated Authority Motor team the file handler will handle litigated delegated and non-delegated motor instructions on behalf of key insurer clients. **Key Accountabilities** - Reviewing files, noting and abiding by Client Guidelines - Knowledge of litigation, the CPR Rules and Court procedures - Formulating initial and ongoing Strategy,...

  • Casualty El

    6 days ago


    Bolton, United Kingdom Keoghs Full time

    Working in our Casualty department, the File Handler will manage a caseload of EL/PL Fraud litigated cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employment and public liability issues and the evidence required and particular attention to detail. **Key Accountabilities** - You will be responsible...


  • Bolton, United Kingdom Keoghs Full time

    The Role:We are looking for someone to join our ‘Casualty’ team based in our Horwich (near Bolton) office in the role of ‘Casualty Litigated Claims Handler’. Our Casualty team deal with defending employer liability and public liability cases on behalf of insurers. These cases have occurred in the work place or in a public area. The team help defend...