Trainee Mobility and Driving Advisor

5 months ago

Harlow, United Kingdom Motability Foundation Full time

**Salary: £36,000 to £38,000 per annum**:
**Location: Based 4 days on the road, 1 day per week home based. Occasional travel to our office in Harlow, Essex is required.**:
This is a trainee role where you will develop the key skills and knowledge base required to work independently as a Mobility and Driving Advisor. You will undertake a comprehensive training programme to be able to carry out holistic face to face mobility assessments with our beneficiaries, in relation to vehicle and adaptation requirements and prepare detailed assessment reports to support charitable funding decisions.

You will act as a representative of the Motability Foundation, ensuring that clients are handled professionally, efficiently and sensitively, working to the highest standards of customer service.

***
**What you will be doing**:

- Gain the skills required to become competent in conducting independent driver and passenger mobility assessments. This will involve assessing physical and cognitive abilities to recommend the most appropriate solution in terms of the driving task, driver controls, vehicle access and egress and equipment stowage to enable beneficiaries to utilise the vehicle and gain independence.
- Working with and learning from our existing Mobility and Driving Advisors, drawing on their wealth of knowledge and experience.
- Delivering excellent customer service both internally and externally.
- Organising and prioritising workloads to ensure deadlines are met and best practice is followed.
- To qualify as an Approved Driving instructor within the agreed timeframe.
- Developing an in-depth knowledge of a range of solutions and adaptions including their functions and limitations.
- Developing an in-depth knowledge of medical conditions and how these affect mobility and the use of vehicles.
- Gaining an in-depth knowledge of a range of Wheelchair Accessible Vehicles and solutions that can be used as a driver or passenger.
- Assisting customers, carers or driving instructors with vehicle and adaption familiarisation.
- Producing detailed, accurate and timely assessment reports based on the assessment that comply with best practice and standards.
- Promote awareness of Motability Foundation’s services and responsibilities to stakeholders and other external organisations.
- To develop relationships with stage 1 and stage 2 vehicle converters including demonstrating of their vehicles.
- To become proficient in the understanding of technology, standards and legislation relating to vehicles, driving instruction and adaptations.
- Attend industry specific exhibitions, meetings with external stakeholders and fundraising events.

**About you**:
Must haves:

- Experience as an Approved Driving Instructor or experience in a training environment.
- Educated to ‘GCSE’/’O’ Level/NVQ 3 (minimum) standard (Mathematics and English).
- Previous experience in a customer focused environment.
- Working knowledge of Microsoft office suite, including Word, Excel, and Outlook.
- Full clean UK driving license.
- Excellent communication skills, both oral and written.
- Confidence to deal positively with challenges that are presented. A can-do attitude.

Nice to haves:

- Experience of working within the disability sector.
- Experience of working with vulnerable people.
- Experience of medical conditions and how these affect mobility and independence
- Working knowledge of Customer Relationship Management systems.
- Experience of disabling conditions and how this affect mobility.

**Motability Foundation***:
At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year.

We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.

**Benefits**

️ WHAT MOTABILITY CAN OFFER YOU ️

A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes;
Holiday - 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years’ service

❤️ Health and Wellbeing - We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues.

Family Friendly - We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off f

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