Support Assistant

5 months ago

London, United Kingdom One Housing Group Full time

**Support Assistant - Waking Nights**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Homelessness and Prevention team is friendly and we love what we do. We are passionate about the high
- quality support we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Homelessness and Prevention team as a Support Assistant**

Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Providing care and support to those who need it is an important part of what we do. We work with people experiencing homelessness and who often have other support needs.

Our services include hostels, young peoples’ accommodation services and support delivered in the community; where we provide tailored support that prepares our customers to achieve independence and re-integrate within the community.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

**The role**
Arlington is the largest mixed use homeless hostel in the UK and the flagship support services for One Housing. Alongside its 95 supported homes for former rough sleepers it has 44 low-rent independent studio flats, social enterprises and commercial businesses in a mixed vibrant environment all under one roof, where our customers can be motivated to get on the right track and find a way to independence.

We have a fantastic opportunity for someone to join us in the position of Waking Nights Support Assistant.

**Hours**: 36 Hours per week - Mondays, Wednesdays & Thursdays 20:30pm - 08:30am

**Location**: Arlington - Camden

**Salary**: £24,114.00 per year

Your responsibilities will include:

- Providing practical and emotional support to people with dual diagnosis and complex needs such as substance abuse and mental abuse within the hostel service.
- Manage customer mental and physical health needs by regular contact and observation
- Provide a broad range of practical and support tasks for identified customers.
- Keep all customer records up to date - both paper files and data recording system.
- Where required, administer medication & ensure appropriate records are maintained
- Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Customer Behaviours Framework Collaboration.
- Building and welfare checks throughout the night
- Some administration tasks where required and assisting with preparing paperwork for the following day e.g putting out sign in sheets
- Assisting with setting up breakfast service in the morning

**What you will need to succeed**
We are looking someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers.
- Be a good team player
- Have good understanding and knowledge of safeguarding
- Have good written and spoken English
- Have some experience with alcohol and substance abuse/addiction, homelessness and mental health - this can be professional or personal experience.
- Have some experience working in a similar setting (homeless prevention / supported living)
- Ability to motivate and support vulnerable adults
- Empathic person with a robust attitude.

**The offer**
- **Your **holidays are important to us. **Take up to 20 days annual leave plus bank
- **Lean travel**. **Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip? **You can buy or sell up to five days annual leave each
- **Get paid to do good. **We offer you two days off on full pay each year to volunteer in our
- **Look after your loved ones. **Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
- **Well **done **With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never **One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re **here for you. **Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart. **Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things. **We offer you a career break after 3 years’ continuous service.

**About us**
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflect

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