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Music Centre Front Desk Host

1 month ago

Portsmouth, United Kingdom Portsmouth Music Academy Full time

**PLEASE NOTE: Applications without a covering letter/statement will not be considered**

We are looking for an enthusiastic, customer-driven Front Desk Host to join our team.

The role is initially for 16-20 hours per week, but is negotiable. Our centres are open 1pm-9pm on weekdays and 9am-2pm on Saturdays. Availability to work within these times is essential.

**About the company**

Portsmouth Music Academy (PMA) is a busy and fast growing private music school based in Portsmouth. With centres in Cosham and Southsea, PMA provides one-to-one and group music lessons as well as a wide range of additional music opportunities to students of all ages and abilities. The Academy also provides music teachers to Junior and Secondary Schools across Hampshire for peripatetic instrument lessons.

**Main purpose of job**
- Oversee the reception desk at our music centres
- Provide high standards of customer service through effective communication with students, parents, teachers and other staff
- Ensure that centres are running smoothly and that health and safety and child protection procedures are followed
- All relevant administration relating to services offered by the music academy

**Daily tasks will include**:

- providing a warm and friendly welcome to customers
- serving drinks to customers in our waiting room
- booking/cancelling appointments and taking payments
- preparing teaching rooms for lessons where necessary
- have a warm, friendly and outgoing personality
- have energy and enthusiasm, be confident, motivated and hard-working
- be able to build excellent working relationships with colleagues and customers
- have strong communication skills, both oral and written
- have good IT skills and experience using a range of systems/software
- have excellent attention to detail
- have an ability to multi-task and prioritise a busy and varied workload
- have the ability to work effectively in a team as well as taking initiative when working alone
- be committed and reliable, taking responsibility for your own performance
- dealing with people of all ages (adults and children)
- working in a busy reception environment (or similar)
- prioritising work tasks and managing own workload
- dealing with customer problems and confidently handling queries

**Job Types**: Part-time, Permanent

Pay: £11.44-£12.72 per hour

Expected hours: 8 - 20 per week

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Application deadline: 02/02/2024

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