Receptionist
5 months ago
The post holder will represent the Integrated Sexual Health Service by acting as the first point of contact to anyone visiting the department. The post holder will undertake a full reception service and patient co-ordination for those patients and visitors attending the locality hub and spoke clinics to ensure effective patient flow in the department and release clinical staff from non-clinical duties.
Provides and receives routine and sensitive information which requires tact or persuasive skills and where there are frequently barriers to understanding, including language, cultural and vulnerabilities.
Uses patient administration system to send out text reminders to service users for appointments.
Exercises judgement when dealing with enquiries. Analyses information to resolve day to day conflicting diary appointments for patients and staff.
Uses triage guidelines to guide decision making when advising patients on whether and when they can be seen.
Support the administration team by arranging or covering staff absence, sometimes at short notice
Ensures correct data entry, text processing and the safe storage of data, ensuring accurate data entry.
Scans referrals, letters and hand written patients notes into electronic patient records as required
Responsibility for opening and closing of the clinic premises when necessary.
Ensures the working area and patient waiting area is kept tidy at all times with up to date information.
Report any potential areas of concern to line manager and by using Datix reporting system
Participate in team meetings and educational updates as appropriate.
Hands out pre dispensed, pre packed and sealed prescribed medicines to patients.
Has an awareness of the patient’s journey in terms of steps followed and that any delays to the pathway are reported and where appropriate, initiative used to resolve them.
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Communication
Provides and receives routine and sensitive information which requires tact or persuasive skills and where there are frequently barriers to understanding, including language, cultural and vulnerabilities.
Manages patient expectation through sensitive explanation such as when unable to meet needs due to request for non-commissioned care with signposting to other services, waiting times and time to results.
Uses patient administration system to send out text reminders to service users for appointments.
Service Delivery and Improvement
Exercises judgement when dealing with enquiries. Analyses information to resolve day to day conflicting diary appointments for patients and staff.
Uses triage guidelines to guide decision making when advising patients on whether and when they can be seen and the appropriate appointment type when booking appointments.
Highlight breach times of patients to shift co-ordinator or senior clinician on duty.
Support the administration team by arranging or covering staff absence, sometimes at short notice
Ensures correct data entry, text processing and the safe storage of data, ensuring accurate data entry by self to enable reports to be pulled that will support audit requirements and production of dashboards.
Scans referrals, letters and hand written patients notes into electronic patient records as required
Responsibility for opening and closing of the clinic premises when necessary.
Ensures the working area and patient waiting area is kept tidy at all times with up to date information.
Maintains stock control reporting any
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