Supervisor - Aelia Duty Free - Luton Airport

3 days ago

Luton, United Kingdom Lagardère Travel Retail UK & IRE Full time

This role is for our Aelia duty free store situated in the departures lounge of Luton Airport; we are currently looking for experienced, enthusiastic leaders to join the team. Not only do you need a passion for retail, but you must also be able to deliver a great customer experience through being resourceful and responsive to the changing needs of the business and team members.

Outstanding service is the heart of our business, our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.

**Key responsibilities**:

- To deliver customer service in line with company service standards
- To generate ideas for driving the business and the team forward
- To help develop a motivated and empowered team through a positive leadership style
- Staff training
- To use relevant processes and policies to control the security of people, stock and cash
- To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
- Adherence to cash and stock control policies, ensuring and assisting others to do the same
- Responsible for team of Sales Advisors and reporting to the General Manager

**Skills & experience**:

- Previous experience at supervisory or managerial level in a retail (or similar) is desirable
- An understanding of budgets & targets and the ability to deliver and improve them is advantageous
- Excellent Communication skills (both verbal & written)
- Ability to work in a team or individually depending on the needs of the business
- Be able to remain professional and courteous under pressure
- Excellent interpersonal skills and team working
- Self-motivated
- Ability to quickly learn about systems, new products and procedures

**100% customer focus**:

- Manage the team of Sales Advisors, ensuring they are motivated, engaged and always delivering excellent customer service
- Coaching the team to deliver service in line with our internal OSCAR model
- Rewarding and recognising excellence within the team

**Stock management**:

- Ensuring the store is fully replenished
- Goods receipt
- Stocktaking
- Merchandising & pricing

**Housekeeping / H&S**:

- Keeping the store well presented at all time
- Ensuring store and stock rooms are kept tidy in line with H&S

**Security**:

- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the shop floor security when on shift
- Awareness of potential security risks out with store and part of the wider airport

**Person specification**:

- Confident and Outgoing
- Positive
- Excellent communication skills
- Team player
- Works well under pressure
- Self-motivated
- Excellent attention to detail
- Organised

**Our company**:
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 4,600 stores across 35 countries. Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 17 stores across 6 airports and 8 ferries.

The objective of Aelia brand is to create a memorable duty-free experience, relying on 4 pillars:
**Facilitation**:Making the shopping experience is truly seamless and most of all, unforgettable.

**Care**: Delivering first class customer service to every customer in store

**Here & Nowhere Else**: Celebrating local specialties through iconic features, products & specialities.

**The Art of the Gift**: Delivering excellence through, gift wrapping, product merchandising and selection.

Aelia relies on a collaborative and innovative approach with brand partners, leaders on their markets (perfumes, cosmetics, alcohol, tobacco and confectionery).

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this

**Shifts**:
37.5 hours per week, 8 hour shifts, 5 days over 7, shifts start on early from 4am and late shifts finish at 10pm

**Job Types**: Full-time, Permanent

**Salary**: From £11.00 per hour

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking
- Wellness programmes

Schedule:

- 8 hour shift

Application question(s):

- What do you think are the key skills and qualities needed to be a great Supervisor?
- What appeals to you about working for Lagardère Travel Retail?

**Experience**:

- Supervising: 2 years (preferred)

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