Recoveries Agent

3 weeks ago

Manchester, United Kingdom Oodle Finance Full time

**Recoveries Agent**

**Salary**: Upto £35,000 p.a. plus bonus

Location: The role will be in based in our Manchester or Oxford office dependent on your location

Hours of work: 37.5 hours per week, Monday to Friday 9am to 5.30pm, 1 hour for lunch (hybrid working)

**The Asset Recoveries Team**

The Asset Recoveries team forms part of Oodle’s Collections division responsible for liaising with external suppliers and supporting the successful recovery of our vehicles. The team also manage the tracker service applied to our high value vehicles. In addition, the team manage exceptional high-risk cases such as Stolen, Exported, Abroad and Abandoned vehicles.

Currently we are a team of 8, however due to business growth, we now require additional individuals who will support the team delivering excellence which is both in the business and customers interest, whilst also maintaining a fun and social environment to work in.

**Recoveries Agent**

What will you be doing:

- External/Internal calls from our customers and suppliers
- Ownership of tasks to assist with first call resolution
- Instructing repossessions to our external agents
- Managing departmental Inbox
- Liaising with internal/external stakeholders
- Managing postal queries
- Actioning closures reports received from our suppliers and follow up actions

What we are looking for in our Oodle employee:

- Recoveries experience preferred from a Motor Finance or Asset Finance environment
- Excellent organisational skills
- A positive and self-motivated attitude
- Ability to work closely within a team
- Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm
- Someone who thinks outside the box and is excited to share new ideas
- A multitasker who can effectively manage a variety of tasks
- Able to manage risk and justify decision making
- Microsoft skills
- Good attention to detail
- Ability to prioritise
- Excellent verbal and written communication skills
- Happy working in a fast paced environment
- The ability to undertake repetitive tasks well
- Good team player and enthusiasm to adapt
- Automotive finance knowledge is highly desirable however if successful training will be provided specific to the industry
- Share ideas and embrace the company values

**About Oodle**

Oodle is making car buying easy. Our customers rely on their cars for work commute, school pick-ups, and once-in-a-lifetime road trips. For many people it is their largest purchase. We are working hard every day to make buying one better.

In just six years we have already helped over 150,000 customers, achieved 4.7* Trustpilot score, have been named one of Finovate’s Top 50 Fintechs in Europeand Sifted’s Top 20 European Fintechs to follow in 2020, and recognized as one of The Best Companies to work for in both 2020 and 2021.

The car market is one of the UK’s largest retail markets and we are ready to disrupt it. Backed by some of the world’s most reputable financial institutions, we are now ready for the next stage in our journey.

**What you can expect from Oodle**

Oodle is unlike most companies. There are no limits to the support you will get and the best thing about Oodle is our people. For that reason, we have a dedicated People Experience team that focus on making your time with us as fun and beneficial as possible. We are constantly adding to our perks and benefits, and below is what we currently provide to all staff:

- Performance bonus (% dependent upon department)
- Pension
- Private Healthcare with Vitality
- Life Insurance (4xSalary)
- Confidential mental health support
- 25 days holiday (plus bank holidays)
- Enhanced Maternity Pay and Shared Parental Leave
- Menopause Support (Paid Leave)
- Tusker Salary Sacrifice EV Leasing Scheme

Oodle staff love to have a fun time, enjoy each other's company socially and learn new skills. We also value work-life balance, our global environment, and our families. That’s why we run with flexible hours and hybrid working, enjoy paid time off volunteering with our nominated charity and benefit from continuous training and development from our internal L&D Academy.

**Even more perks**:

- Seasonal social events, like Oodlefest for the whole family
- Lean In Circle
- Caboodle - A whole portal of online retail discounts
- Care First-Employee Assistance Programme
- Talent Referral Bonus Scheme
- Cycle to work scheme
- Paid volunteering day
- Drinks fridges, great coffee and breakfast all laid on free

Does this all sound like a job you would excel in and a company you would thrive in?

If you would like us to provide adaptions or require support for your interviews, please reach out to us and have a chat in complete confidence

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£35,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Life insurance
- On-site parking
- Priva

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