Customer Service Coordinator

2 weeks ago


Chalfont St Giles, United Kingdom Jefferson Wells Full time

**Customer Service Coordinator**
24 Months

£14.87 p/h PAYE

Pollards Wood

Inside IR35

**Essential Responsibilities**
- Provide an excellent service for end customers; distributers & subsidiaries, as applicable.
- Receive orders from customers and manage them in line with company policy and systems, following through to shipment and manual invoicing where applicable, ensuring a quality of service.
- Respond to customer queries in a timely and professional manner.
- Close liaison with our manufacturing plants, commercial partners and freight forwarders to ensure QMI accuracy.
- Participate, and lead where applicable the weekly operational calls with our commercial, finance and supply chain partners.
- Collaborate with ITC, ITC Legal and Controllership to ensure good understanding and adherence of all compliance rules for shipments to countries of concern.
- Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
- Build effective relationships with other departments to understand impact to customers and service levels.
- Work collaboratively with other GE departments for dispute resolution.
- Resolve invoice queries, raising credits and debits
- Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.
- Establish close relationships with customers and commercial partners to gain their trust.
- Develop solid product knowledge and a strong understanding of the Supply Chain.
- Manage Complaints in line with company policy and systems.
- Routine work handling accordingly local standards and procedures, including release of stock
- Contribution to team goals and KPI metrics.

**Qualifications / Requirements**
- Outstanding communication skills, both written and oral.
- Excellent knowledge of the English Language, in written and oral.
- Customer focused
- Ability to manage self and tasks in a proactive manner
- Excellent organizational and administrative skills
- Attention to detail
- A calm and analytical approach to problem solving
- Willingness to work as part of a team, and drive/progress individual projects
- General computer skills (Word, Excel, Outlook, Explorer)
- Ability to keep focus in a hectic environment
- Accuracy and flexibility

**Desired Characteristics**
- ERP/SAP knowledge is an advantage
- Order management and customer service experience
- Excellent knowledge of Dutch or French language, in written and oral.
- Additional European language



  • St. Day, United Kingdom Concorde Group Full time

    **Role overview** My Client is looking for a Logistics and Dispatch Coordinator to join their dynamic team within the renewable energy sector. As part of the Operations Team, you'll play a crucial role in delivering market-leading products and ensuring a seamless customer experience. **Key Responsibilities**: - Accurately record new sales and repair...


  • St Helens, United Kingdom Aalberts HFC Full time

    **Position**: We are seeking a skilled and enthusiastic Customer Service Coordinator to join the team! You will be responsible for ensuring the satisfaction of our UK customers (wholesales, installers, specifiers, etc). Your main missions are the following: - Ensuring the support of our customers with all their requests (order queries, price queries,...


  • St Albans, United Kingdom BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Marketing Executive

    6 days ago


    Chalfont St. Giles, United Kingdom Ultimate Banking Ltd Full time

    Our client, a customer centric mortgage and savings provider, have an exciting opportunity for a Marketing Professional to join their marketing team. They are in the process of revamping their social media presence, and this role holder will responsible for really driving their online presence. Whilst part of a larger team, this role will often be more...

  • Support Administrator

    4 weeks ago


    Chalfont St. Giles, United Kingdom Reed Business Support Full time

    Sales Support Administrator required to support a small team. The role is responsible for providing wider support to the sales process. - Dealing with incoming Calls - Price and delivery enquiries/quotes - Chasing delivery/changing schedule dates - Processing samples/literature requests from customers - Processing orders, amendments and scheduling...


  • Little Chalfont, United Kingdom CPI SELECTION Full time

    **Job Title**:Customer Service Advisor **Salary - £10.22 per hour + accural of holiday pay** **Starts Tuesday 15 November until January 2023** **Customer Service Advisor -Job Purpose** - As a Customer Service Agent Your focus will be to offer our customers a platinum level service, never compromising on quality and making every customer feel special. -...


  • Bury St. Edmunds, United Kingdom Hunterwell Recruitment Ltd Full time

    Let's be honest, we know something’s gone wrong but it’s the way you deal with it that counts! I'm keen to speak to Customer Care Coordinators who pride themselves on delivering exceptional customer service. Who can put themselves in the customers’ shoes and deliver the same level of service they would expect as a customer. A person who gets job...


  • Bury St Edmunds, United Kingdom We Recruit Group Ltd Full time

    Customer Care CoordinatorSuffolkNational Residnetial Developer£27,500 + PackageWith your strong communication skills and patient approach, youll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service.Sitting at the heart of the customer care process you will need to be a strong...


  • Bury St Edmunds, United Kingdom We Recruit Group Ltd Full time

    Customer Care CoordinatorSuffolkNational Residnetial Developer£27,500 + PackageWith your strong communication skills and patient approach, youll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service.Sitting at the heart of the customer care process you will need to be a strong...


  • Bury St. Edmunds, United Kingdom We Recruit Group Ltd Full time

    Customer Care CoordinatorSuffolkNational Residnetial Developer£27,500 + PackageWith your strong communication skills and patient approach, youll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service.Sitting at the heart of the customer care process you will need to be a strong...


  • Bury St. Edmunds, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Experience Coordinator** Hours: Monday to Friday 09:00 to 17:00 (Some additional hours as required with international time zones) **Salary**: Circ £26,000 My client based in Bury St Edmunds is seeking a Customer Experience Coordinator to join their lively and busy team. The successful applicant will be responsible for a...


  • bury st edmunds, United Kingdom We Recruit Group Ltd Full time

    Customer Care CoordinatorSuffolkNational Residnetial Developer£27,500 + PackageWith your strong communication skills and patient approach, youll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service.Sitting at the heart of the customer care process you will need to be a strong...


  • Chalfont Saint Peter, United Kingdom Sheridan Ward Recruitment Full time

    **Related jobs**: **Customer Service Executive**: **Chalfont St Peter**: **£20k - 24k per year**: **Featured** **More details** **Shortlist +** **Customer Service Executive**: **Chalfont St Peter**: **£20k - 24k per year**: **Featured** **More details** **Shortlist +** **Customer Service Executive**: **Gerrards Cross**: **£26k - 27k per...

  • Service Coordinator

    3 weeks ago


    St Albans, Hertfordshire, United Kingdom Anton Paar TriTec SA Full time

    Anton Paar, one of the world leaders in laboratory instrumentation and services, has a vacancy for a brand new role of Service Coordinator based at its UK headquarters in St Albans/Luton. Reporting to the Service Manager the successful candidate will be responsible for providing the primary interface with customers in scheduling both preventative...


  • St Helens, United Kingdom Mercury Hampton Ltd Full time

    Job Title:                                      Customer Service Coordinator Location:                                     St Helens Salary:                                          £26,000 Scope:                     ...


  • St Helens, United Kingdom Mercury Hampton Ltd Full time

    Job Title:                                      Customer Service CoordinatorLocation:                                     St HelensSalary:                                          £26,000Scope:                     ...


  • St Albans, Hertfordshire, United Kingdom Anton Paar TriTec SA Full time

    Anton Paar, one of the world leaders in laboratory instrumentation and services, has a new vacancy for an experienced Inside Sales & Coordinator-Service or ambitious administrator with a desire to grow. Based at the company's St Albans/Luton headquarters this role will report to the Service Manager and work closely with the service team. The successful...

  • Cinema Administrator

    3 weeks ago


    Chalfont St Giles, Buckinghamshire, United Kingdom BFBS Full time

    BFBS Cinemas brings the latest film releases to British Forces communities in the UK and Overseas. We have an exciting opportunity for a passionate and driven Cinema Administrator. We’re looking for someone with experience in cinema exhibition to join our small team. You will play a pivotal role in supporting the coordination of our operations,...


  • St Helier, United Kingdom RBS International Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in Jersey and as such all normal working days must be carried out in Jersey. Join us as a Contact Centre Customer Services Officer - This is an opportunity to make a positive...

  • Customer Service

    4 weeks ago


    St. Asaph, United Kingdom 98 Talent Full time

    Are you a people-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? If so, we have an exciting opportunity for you. **Responsibilities**: - Handle inbound and outbound customer service calls with professionalism and empathy. - Provide exceptional customer care...