Logistics Administrator

4 months ago

Southampton, United Kingdom INDUSTRIAL CLEANING EQUIPMENT Full time

**Logistics Scheduler / Administrator**

**Reporting to**:Logistics Manager

**Location**: Flexible - Southampton, Hampshire or Peterborough, Cambridgeshire

**Hours**: 40 hours per week

**Business Overview**

With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.

At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business and this position would suit someone who likes to hit the ground running and has a drive for success.

**Role Overview**

As the Logistics Scheduler, you will be instrumental in managing the daily schedules of our Product Genius and Logistics teams. This includes organising customer demos, training sessions, and machine deliveries/collections. Additionally, you will take ownership of customer survey audits to assess service satisfaction levels.

**Key Responsibilities and Accountabilities**:

- Efficiently manage and optimise IPG and Logistics team diaries.
- Coordinate daily schedules and ensure timely delivery of services within customer service level agreements.
- Act as the primary point of contact for customer inquiries, providing exceptional service and support.
- Conduct monthly customer survey audits to gather feedback on service experiences.
- Maintain accurate records and data entry on our system, updating customer information as necessary.
- Collaborate closely with internal teams to facilitate seamless operations.
- Assist with administrative tasks such as booking calls, parking arrangements, and general departmental support.
- Arrange necessary permits and documentation for logistics operations, ensuring compliance with regulatory requirements.
- Uphold daily KPIs to ensure operational excellence and customer satisfaction.

**Qualifications, Skills and Experience**:

- Minimum education to GCSE level with a Grade C or above in English and Maths.
- NVQ/SNVQ qualifications or relevant experience in a similar role.
- Customer-centric mindset with a strong focus on delivering exceptional service.
- Highly organised with the ability to prioritise tasks effectively.
- IT literate with the capability to adapt to various software systems.

**Equal Opportunities**

If you are successful and are invited to an interview, you should ensure that you bring with you to the interview the correct documentation to confirm your right to work in the UK e.g. your passport (current or expired) or birth certificate with a letter confirming your national insurance number.

**Job Types**: Full-time, Permanent

Pay: From £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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