Client Service Executive
4 weeks ago
Watford based financial group who support clients with credit insurance services, which are tailored to their needs. offering adapted risk prevention, monitoring and protection services to companies of all sizes and nationalities and in all sectors in over100 countries.
Working within Client Services is the customer service point for clients, you will be nurturing clients through their contract which includes on-boarding, day to day support, and preparation of client renewals.
Essential skills
- Excellent customer service skills including excellent written and verbal communication skills.
- Ability to develop long-term relationships based on adaptation and negotiation skills.
- Experience of working in an administrative role
- Ability to follow policies and procedures
- Excellent IT skills ideally with experience of using databases and/or telephony systems
- Ownership of clients tasks, ensuring they are followed through to completion.
- Attention to detail in order to ensure the accurate input of required information
- Data entry into company systems, complying with data entry standards at all times.
Personal Attributes
- Able to work well as part of a team
- An understanding of financial services
- English and Maths GCSE or equivalent - minimum pass
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