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Account Handler

7 months ago

NewarkonTrent, United Kingdom Brave Human Capital Group Ltd Full time

**Account Handler**

**Location**: Newark-on-Trent

**Salary**: £27,000-£30,000

**Hours**: Full-time - Monday to Friday - 9.00-5.00

**The Company**

Our client is one of the most trusted and reputable organisations within the insurance industry, regularly winning consumer awards for their excellent products and best-in-class customer service. They have been going for over a century and manage their clients from local offices, ensuring community is at the heart of the business.

**The Role**

We have a fantastic and exciting opportunity for a driven, energetic and enthusiastic Account Handler to provide a fantastic customer experience to their valued clients.

**Responsibilities**:

- Answering calls from our customers or meeting them face to face at the office
- Review and process amendments to policies arising from changes to cover and circumstance, meeting the customer service standards and ensuring cover is appropriate
- Identify opportunities for cross-selling (including financial services)
- Investigate, consult on process claims
- Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet requirement and standards of our client

**Skills and Requirements**:

- Previous experience working in financial services industry is desirable.
- UK Driving License and access to own vehicle is essential.
- Be self-motivated, willing to learn and enthusiastic.
- Excellent communication skills both verbal and written.
- Strong IT literacy, proficient using MS Office Applications.
- Good organisational skills and the ability to manage a busy workload and prioritise tasks.

Pay: £27,000.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newark-on-Trent, Nottinghamshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person