Internal Sales Account Handler

2 days ago


BurtononTrent, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

**Customer Service Advisor / Account Handler**

**£25k plus bonus**

**Objective**

To provide comprehensive customer service support to the company's customer base, both direct and online customers

**Overview**

The role encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication in order to grow sales through upselling and product gap fill.

All customer interactions will be managed through our CRM system and Order system.

Entering orders onto system

Upsell to customers on inbound (telephone) order capture

Outbound calls to customers to follow up offers and range extend

Outbound calls in support of marketing activity

Preparation of customer quotations

Provision of product advice

Provision of reports as required by customer

Facilitating provision of samples

Maintenance of customer records on sales systems

Query handling

Participation in regular sales meetings

Training

Full in-house process and computer skills training, as well as external sales-based training will be given

**Skills and experience**

**Skills required include**:
Ability to work with computers

Good communication

Numeracy

Personable and enthusiastic

Willingness to work as part of a team

Happy to work to deadlines

**Keywords**

Internal Sales, Customer Service, sales order processor, Account Management, account manager, Sales Coordinator, Sales Administrator, Supply Chain Coordinator

INDG



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