Internal Customer Service
3 weeks ago
Time Appointments are proud to be working on behalf of a leading freight company based in Felixstowe who are looking to strengthen their internal customer service team.
**Key Responsibilities**:
- Produce clear account plans to demonstrate actions required to grow and retain your customers
- Set up a clear customer communication review process
- Use customer KPIs and ensure these are well communicated internally and externally, with clear actions to improve performance
- Ensure strong and collaborative relationships with the operational team to achieve excellent customer service
- Ensure the CRM system is completed and used to improve performance.
**Skills & Experience Required**:
- 12 months Shipping & Logistics experience.
- Experience in delivering top level customer service on a day to day basis.
- The ability to attend client meetings if needed.
- Excellent Time Management
- IT literate including Word and Excel
This is a fantastic opportunity for someone who has customer service or account management experience who is looking to manage clients and ensure they receive a 5 star service at all times.
Please contact us today to discuss this role further
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