Head of Client Onboarding

7 months ago

London, United Kingdom BNY Mellon Full time

Overview
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We’re seeking a future team member for the role of Head of Client Onboarding (Europe, Middle East, Africa & Asia-Pacific region) to join our Global Client Onboarding leadership team within Treasury Services Global Client Support. This role is located in Manchester or London, United Kingdom.
This leadership role has accountability for ensuring the effectiveness and consistency of the client experience - finding synergies and implementing centralized best practice service solutions for our clients and addressing client issues proactively, efficiently and to the satisfaction of clients.
This role reports into the Global Head of Client Onboarding for Treasury Services (TS) and collaborates very closely with business partners (Relationship Management, Client Service, Operations, and Product) to improve the speed of onboarding while delivering a differentiated seamless client experience.

**This role makes an impact in the following ways**:
Recruits, directs, motivates, and develops regional staff, maximizing individual contributions, their professional growth and their ability to function effectively with their colleagues as a team.
Directing the regional onboarding teams in the implementation of products and solutions for the TS business whilst ensuring an accurate and timely delivery which consistently reduces time to onboard
Primary point of contact for Europe, Middle East & Africa (EMEA) and Asia-Pacific region (APAC) Onboarding on any new Product roll-outs as well as process improvement initiatives
Conducts strategic initiatives for the TS Global Onboarding team and represents the team in cross-functional and cross line of business efforts
Develops strong working relationships with key business partners (Relationship Management, KYC, Operations, Product, and Engineering) to ensure the team’s timely delivery that is consistently in-line with, if not exceeding, client expectations
Oversight responsibility on regulatory commitments related to EMEA and APAC segments - e.g. Deposit Guarantee Schemes Directive (DGSD) and Common Reporting Standards (CRS)
Presents, as part of a team, to various oversight committees such as AMLOC, Business Risk and/or Business Acceptance where needed
Presents, as part of a team, to various key stakeholder groups such as North America /Latin America Regional Management, Product, Operations, Compliance and/or Engineering

The scope of this role is significant as the position leads a team that handles very broad client/product complexity, ensures client revenue retention and growth, and manages the complexities and risk associated with leading multiple onboarding teams across a global platform, which includes a broad array of developed and developing countries, and supports and impacts all global clients in Treasury Services.

**To be successful in this role, we’re seeking the following**:
Bachelor’s degree or the equivalent combination of education and experience is preferred.
Extensive work experience with a number of years in management preferred.
Experience in client-facing or project management roles preferred
Demonstrated ability to design and implement process and client experience improvements in a global contex
Strong management skills and experience in managing teams of varying sizes and expertise levels
Customer centric with strong commercial acumen to understand client problems, identify solutions, and derive commercial value from those opportunities.
Excellent communication skills, both written and verbal, with the ability to simplify complex concepts and the ability to influence others.
Strategic thinker and proficient problem solver with demonstrated ability to work independently

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