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Coordinator
5 months ago
As part of our kitchen & bathroom contract support team, you will work alongside the team to plan and coordinate cyclical, planned and reactive maintenance. Your role will have a genuinely positive impact on the lives of thousands of people, fundamental in ensuring Bromford meets its regulatory commitments.
You will be handling customer calls; scheduling works using various systems, both proactively and reactively, ensuring all maintenance works are actioned and completed accordingly. You will be responsible for ensuring work is complete within agreed timescales, so you will need to find the most efficient and commercial way of doing this, identifying and highlighting any issues as they arise. You will gather customer insight to help provide excellent customer service. Working hard and smart to achieve personal and team targets, ensuring that we deliver our strategy with the customer at its heart.
**To be a successful service coordinator, we want you to**:
- Have experience in a customer focussed environment
- Demonstrate experience of coordinating engineers and subcontractors’ work
- Be an excellent communicator, able to communicate technical issues easily
- Have experience using Microsoft software and systems, such as Word and Excel
- Pride yourself on delivering an excellent customer service
- Have a meticulous eye for detail, be methodical and take ownership and pride in your work
- Be self-motivated and well organised, able to prioritise your workload and engineers’ diaries
- Be willing to work outside, sometimes beyond, standard working hours to ensure we meet customer expectations
- Live and breathe our DNA and be a great ambassador for Bromford.
If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.
In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Visit our website to see the full list.
Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website.
