Café Supervisor

5 months ago

London, United Kingdom London Wildlife Trust Full time

Job Advert

**Café Supervisor**

**_
We are looking to recruit a Café Supervisor to join our friendly team at Camley Street Natural Park. If you are interested in working with a great team in amazing green spaces in the heart of London, this could be the role for you_**

**Role & Responsibilities**

As our Café Supervisor, you’ll support the Catering Manager with the day-to-day management of the Café and work closely with our Catering & Event’s Duty Managers to deliver our day-time Catering requirements. You’ll lead a small team of approximately three staff per day.

This is a great opportunity for a Team Leader or Supervisor wanting to take their first steps towards management. Training to take on more responsibilities and skills will be both provided and encouraged.

Responsibilities will include:

- Managing the day-to-day operations of the café, taking on any café assistant responsibilities as required
- To lead, train and support with development of the Café Assistants
- To ensure correct setup and food preparations are completed each day, and correct closure and hand over procedures are followed
- To complete stocktakes and to take ownership of stock rotation ensuring minimum wastage, supporting the Catering Manager with ordering
- To deputise for the Catering Manager during absences as required
- To have direct line-management of the Café Assistants, and Team Leader roles
- Ensuring the daily opening and closure of the Café with a fully trained team
- To work alongside the Events department to deliver hospitality during day-time meeting and conference hires, ensuring a smooth turnaround between Event and Café operations
- To work with the Events department to ensure preparation and ordering has been undertaken for evening events, with a smooth transition between closure and opening of café
- To work closely with the site staff, supporting the Reserve Manager with overall site operations
- Ensuring an excellent visitor experience within a supportive team environment across the departments, as well as ensuring all site safety and operating procedures are followed
- Daily and weekly logging of all food hygiene paperwork including the daily check lists and records, and potentially being the first point of contact for Environmental health officers
- To report any maintenance issues and logging with the appropriate lead whilst keeping the disruption to service to a minimum
- Work with the Head of C&R to create staffing rotas, flagging ad-hoc absences or staffing issues and taking responsibility in the absence of the Catering Manager
- To help maintain the site’s high level of customer service and online reviews, coming up with ways of increasing customer satisfaction and promotions
- To work with the Head of C&R to develop new menu ideas and stay on top of food trends within the café and takeaway industry
- Site Key holder & First Aider who may be asked to support with the opening and closing of the site (training will be provided)
- May be required to support with Café and Supervisor responsibilities at other sites
- Please see job description for full responsibilities and person specification._

**What’s in it for you?**

**Salary**: £24,963 per annum full-time equivalent (£19,970 working 4 days a week)

Tenure: Permanent, 30 hours per week
- 25 days annual leave pro rata plus statutory holidays
- Salary sacrifice schemes including nursery/childcare, gym and bike
- Access to a free Employee Assistance Scheme to support you inside and outside of work
- Supportive and inclusive policies including a family-friendly policy and enhanced flexible working policy
- 'Staff Day' once a quarter where you can get involved in conservation work on one of our sites

**Our ideal Café Supervisor**
- Proven experience in a Café or Catering role at Team Leader level or above
- Operational knowledge of managing staff rotas
- Skilled Barista with experience in a fast-paced environment
- Demonstrable knowledge of food hygiene & health and safety legislation
- Ability to use initiative and manage projects simultaneously

**Closing Date: 9am 21**st** August**

**Interviews: 28**th** - 29**th** August**

**Does this sound like you? We’d love to hear from you**
- Our vision is a London alive with nature, where everyone can experience and enjoy wildlife. In order to achieve our goal of engaging everyone in protecting London’s wildlife for the future, we know that our staff team needs to better reflect and represent all of London’s communities. We are committed to ensuring equal opportunities for all. Alongside our inclusive Talent policy which outlines are commitments including giving fair opportunities to ex-offenders, we also offer an enhanced flexible working policy which is available to you from your very first day._

**_

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