Customer Service Agent
4 days ago
Are you a confident individual that enjoys using CRM database and new systems?
Do you enjoy providing excellent customer service and going that extra mile?
If the answer is yes, then Brook Street Recruitment has an excellent opportunity for you
Job Role - Customer Service Assistant.
Location - Derby.
Hours - 37-40 hours per week (overtime available).
Rate - £10.25 per hour.
Duties and Responsibilities:
" Responding to customer enquiries within an agreed service level agreement
" Escalating problems to the technical team or supervisors within the team
" Updating the CRM database
" Assisting customers with obtaining course information
" Performing administrative duties set by the supervisor
Skills required:
" Excellent verbal and written communication skills
" Active listening skills
" Patience and the ability to remain calm in stressful situations
" Excellent Interpersonal Skills
" Attention to detail
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