Service Booking Agent

4 weeks ago

Broxburn, United Kingdom Group Contact Centre Full time

**Service Booking Agent**
**Group Contact Centre - Broxburn**
**Up to £20,800 DOE + Bonus earning opportunities**
**Salary will increase to £21,840 following successful completion of probation period and has the ability to demonstrate that they are full competent in all areas of the role.**
**Colleague Benefits**:

- Enjoy your birthday off on us every year
- Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.
- Generous Holiday Allowance - Your free time matters to us We give all our employees up to 40 days annual leave each year.
- Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
- Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
- Colleague Referral Bonuses - Earn £1000 by referring a friend or family member to work for us.
- Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.

**What does the job entail?**
- Daily outbound telephone contact with customers to arrange service appointments.
- Handles incoming service calls on behalf of the dealerships.
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the costs and timescales involved.
- Discuss with customers the purchase of key products offered by the company.
- Accurate data entry of customer and vehicle information into dealer management system.

**Salary**: Up to £20,800.00 per year

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: One location

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