Service Booking Agent

2 weeks ago

Broxburn, United Kingdom Eastern Western Motor Group Full time

**Service Booking Agent**

**Group Contact Centre Broxburn**

**Up to £23,920OTE £25,000**

**Colleague Benefits**:

- Enjoy your birthday off on us every year
- Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.
- Generous Holiday Allowance Your free time matters to us We give all our employees up to 40 days annual leave each year.
- Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
- Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
- Colleague Referral Bonuses Earn £1000 by referring a friend or family member to work for us.
- Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.

**Role Overview**:

- Daily outbound telephone contact with customers to arrange service appointments.
- Handles incoming service calls on behalf of the dealerships.
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the costs and timescales involved.
- Discuss with customers the purchase of key products offered by the company.
- Accurate data entry of customer and vehicle information into dealer management system.

At Eastern Western Motor Group, we believe its all about quality of life and finding a happy balance between work and family. This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training.
- Daily outbound telephone contact with customers to arrange service appointments.
- Maintains knowledge by keeping up to date with latest product information and changes to DMS.
- Use of manufacturer software in conjunction with dealer management system as required.
- Engages with customers to build rapport and understand their servicerepair requirements Andndash; both their stated and unconscious needs.
- Quickly identifies customerAndrsquo;s needs to guide them towards the productservice that will best meet their requirements.
- Provides accurate estimates for servicing and repairs ensuring that the customer is fully aware of the costs and timescales involved setting expectations accordingly.
- Discuss with customers the purchase of key products offered by the company i.e. service plans airconditioning brake fluid encouraging the sale of genuine parts and accessories.
- Develop a sound knowledge of each manufacturer aftersales process.
- Accurate data entry of customer and vehicle information into dealer management system.
- Always treat customers fairly and with professionalism.
- Handles incoming service calls on behalf of the dealerships as required.
- Assistance with other tasks as directed.**What are we looking for?**
- Excellent communication and interpersonal skills
- Customer focused and quality driven
- Results focused
- Methodical orderly and systematic approach to work
- Flexible and adaptable to change
- Enthusiastic team player**In addition, we offer first class employee benefits scheme such as**:

- Enjoy your birthday off on us every year
- Staff Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Cashpoint Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
- Generous Holiday Allowance Your free time matters to us We offer all our employees 30 days annual leave each year (pro rata) which increases with length of service
- Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
- Giving Back We are proud to support charities and organisations that work to improve the communities that matter to us. In the past we have raised thousands of pounds for local charities by organising events from white water rafting to charity raffles.

  • Service Booking Agent

    4 weeks ago

    Broxburn, United Kingdom Eastern Western Motor Group Full time

    **Service Booking Agent** **Group Contact Centre Broxburn** **Up to £23,920 OTE £25,000** **Colleague Benefits**: - Enjoy your birthday off on us every year! - Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development opportunities. - Access to...

  • Service Booking Agent

    4 weeks ago

    Broxburn, United Kingdom Eastern Western Motor Group Full time

    **Service Booking Agent** **Group Contact Centre Broxburn** **Up to £23,920 OTE £25,000** **Colleague Benefits**: - Enjoy your birthday off on us every year! - Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development opportunities. - Access to...

  • Service Booking Agent

    2 weeks ago

    Broxburn, United Kingdom Eastern Western Motor Group Full time

    **Service Booking Agent** **Group Contact Centre Broxburn** **Up to £23,920OTE £25,000** **Colleague Benefits**: - Enjoy your birthday off on us every year! - Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development opportunities. - Access to...

  • Service Booking Agent

    2 weeks ago

    Broxburn, United Kingdom Eastern Western Motor Group Full time

    **Service Booking Agent** **Group Contact Centre Broxburn** **Up to £23,920 OTE £25,000** **Colleague Benefits**: - Enjoy your birthday off on us every year! - Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development opportunities. - Access to...

  • Service Booking Agent

    2 weeks ago

    Broxburn, United Kingdom Group Contact Centre Full time

    **Service Booking Agent** **Group Contact Centre Broxburn** **Up to £20,800 DOE + Bonus** **Colleague Benefits**: - Enjoy your birthday off on us every year! - Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development opportunities. - Access to...

  • Service Booking Agent

    2 weeks ago

    Broxburn, United Kingdom Eastern Western Motor Group Full time

    **Service Booking Agent** **Group Contact Centre Broxburn** **Up to £23,920 OTE £25,000** **Colleague Benefits**: - Enjoy your birthday off on us every year! - Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. - Industry leading training and development opportunities. - Access to...

  • Service Booking Agent

    4 weeks ago

    Broxburn, United Kingdom Group Contact Centre Full time

    **Service Booking Agent** **Group Contact Centre - Broxburn** **Up to £20,800 DOE + Bonus earning opportunities** **Salary will increase to £21,840 following successful completion of probation period and has the ability to demonstrate that they are full competent in all areas of the role.** **Colleague Benefits**: - Enjoy your birthday off on us every...

  • Customer Service Agent

    3 weeks ago

    Broxburn, United Kingdom Auxillis Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be there. **Life as a Customer Service...

  • Customer Service Agent

    3 weeks ago

    Broxburn, United Kingdom Auxillis Full time

    **Salary**: £24,687 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to...

  • Customer Service Agent

    3 weeks ago

    Broxburn, United Kingdom Auxillis Full time

    **Salary**: £24,684 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to...

  • Customer Service Agent

    3 weeks ago

    Broxburn, United Kingdom Auxillis Full time

    **Salary**: £25,351.93 pa + bonus structure up to £1850 pa OTE **Weekly Hours**: 42.5 hours per week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when...

  • Customer Service Agent

    3 weeks ago

    Broxburn, United Kingdom Auxillis Full time

    **Salary**: £26,149 pa + bonus up to £1,307 **Weekly Hours**: 42.5 hours per week **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be...

  • Customer Service Agent

    1 week ago

    Broxburn, West Lothian, United Kingdom Auxillis Full time

    Salary: £26,149 pa + bonus up to £1,307 Weekly Hours : 42.5 hours per week We're here to keep people moving, that's what we do. As a Customer Service Agent , you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there. Life as...

  • Customer Service Agent

    4 weeks ago

    Broxburn, United Kingdom Auxillis Full time

    Salary: £26,149 pa + bonus up to £1,307  Weekly Hours : 42.5 hours per week We’re here to keep people moving, that’s what we do. As a Customer Service Agent , you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there. ...

  • Customer Service Agent

    1 week ago

    Broxburn, West Lothian, United Kingdom Auxillis Full time

    Salary: £25,351.93 pa + bonus structure up to £1850 pa OTEWeekly Hours: 42.5 hours per weekWe're here to keep people moving, that's what we do.As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.Life...

  • Customer Service Agent

    4 weeks ago

    Broxburn, United Kingdom Auxillis Full time

    Salary: £26,149 pa + bonus up to £1,307  Weekly Hours : 42.5 hours per week We’re here to keep people moving, that’s what we do. As a Customer Service Agent , you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there. ...

  • Field Service Engineer

    2 weeks ago

    Broxburn, West Lothian, United Kingdom Recruit4Staff (Wrexham) Ltd. Full time

    Recruit4staff is proud to be representing their client, a leading Manufacturing / Engineering company in their search for several 3X Field Service Engineers to work in their leading facility in Scotland.For the successful Field Service Engineer, our client is offering:Salary £33,500 per annum + Regular Overtime @ 1.5 hourly rate40 hours per weekMonday to...

  • Customer Service Officer, Broxburn

    7 days ago

    Broxburn, United Kingdom West Lothian Council Full time

    Job Advert 17 hours per week (based at Strathbrock Partnership Centre), fixed term to 31 March Please note, that although a base building has been given, post holders will be required to work from other buildings within the neighbourhood and/or West Lothian. Customer and Community Services are looking to recruit a Customer Service Officer. This...

  • Customer Service Officer, Broxburn

    5 days ago

    Broxburn, United Kingdom West Lothian Council Part time

    Job Advert 17 hours per week (based at Strathbrock Partnership Centre), fixed term to 31 March 2026 Please note, that although a base building has been given, post holders will be required to work from other buildings within the neighbourhood and/or West Lothian. Customer and Community Services are looking to recruit a Customer Service Officer. This is a...

  • Customer Delivery Agent

    1 month ago

    Broxburn, United Kingdom Northgate Vehicle Hire Full time

    **Salary**:£22,161 pa **Weekly Hours**: 42.5 hours **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a Driver, you take our award-winning service directly to our customers’ door and bring to life the Northgate experience. You don’t necessarily need any previous experience...