Helpdesk Administrator

**Helpdesk Administrator - Porton Down, Salisbury - £10.50 Per Hour Plus excellent benefits** This is a great opportunity to join one of the largest facilities management companies in the UK based at one of their prestigious client sites in Sailsbury. **Hours of Work: 8:00am to 5:00PM - Monday to Friday - 40 hours per week **Salary: £10.50 Per Hour + Excellent Benefits** **Role Responsibilities**:

- Greet all visitors to the main reception
- Answering Switchboard/ Helpdesk calls in a professional and timely manner, providing incident/ requests to the relevant facilities team
- Receive recorded / special deliveries and log and contact client before 10.00am
- Print off appropriate work dockets as and when required
- Maintain computerised maintenance system on behalf of engineering
- Raising, closing, and filing electronic work request
- Set up conference rooms including all Audio and Visual equipment
- Book meeting rooms, taxis, car hire and hospitality as directed
- Provide all monthly billing reports to the business support team
- Manage client exhibitions, mobile phone contract, copiers, internal accounts
- Manage emergency phone and tannoy system
- Experience working in a helpdesk environment
- Ability to communicate effectively
- Knowledge of CRM Systems
- Excellent customer service
- Strong verbal and written communication skills
- Good time management and organisational skills
- Ability to gather the relevant information about a support issue
- Experience using Microsoft packages

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.